Cash Application Specialist chez Cape Fear Public Utility Authority, NC

About the Department

Incumbents in this position are responsible for ensuring all CFPUA customer payments are processed accurately and reconciled daily to amounts collected and deposited. If there is a variance, the incumbent works with the Revenue Manager to document and/or correct discrepancies.  This position is assigned to pay grade G13.

Position Duties

• Performs specialized cash management activities including but not limited to creating, balancing, and reconciling all cash receipt batches; allocating and posting electronic payments received via ACH, A/R Box, Lockbox, Bank Drafts and Kiosk.
• Receives, opens, and sorts all mail payments in preparation for cash receipts posting and deposit.
• Reconciles all payment batches to the remote deposit total and CIS reporting; and prepares reconciliation reports for management review.
• Maintains secure storage requirements for checks/stubs until destroy date in accordance with the Retention Schedule.
• Creates General Ledger journal to reconcile all monies received to operating account.
• Supports Customer Service Supervisor-Lobby and manager with balancing cashiers, validating cash receipt batch totals, preparing daily deposit worksheet, and performing deposit preparation at main location.
• Maintains change bag for lobby tills and GCD kiosk.
• Develops and documents all cash application processes and updates training manual as needed.
• Research payments and provides backup for customer refunds.
• Research payments/mis-applied payments for customer service and provides required backup.
• Prepares and maintains monthly Bank fee analysis spreadsheet.
• Provides back up support for outgoing customer service mail.
• Accepts, receives, and/or collects payments.
• Assists with special projects as needed.
• Performs other related job duties as assigned.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Minimum Qualifications

• High school diploma or GED required.
• Six (6) months of work experience in a role such as Cash Application Specialist with knowledge of financial principles, Accounts Receivable Accounting Specialist, and/or knowledge of remote deposit and lockbox payment processing. 
• Possession of or ability to readily obtain a valid State of North Carolina driver's license required.

Other Qualifications

Other Essential Job Specifications

	YES	NO
Use interpersonal skills such as seeing, hearing, and speaking to develop positive interactions with customers.	X
Comprehends and uses technical or professional language, either written or spoken, to communicate complex ideas.	X
Performs numerical operations using basic counting, adding, subtracting, multiplying, or dividing.	X
Performs complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols.		X
Requires travel between CFPUA sites.	X
Use or repair of small/light equipment (power tools).		X
Use or repair medium equipment and machinery (vehicles, commercial mowers).		X
Use or repair heavy or complex machinery (HVAC systems, construction equipment, water plants).		X

 Physical Requirements
 None: 0 hours or 0% of scheduled shift
 Some: Up to 2 hours or 20% of scheduled shift
 Frequent - 2 to 5 hours or 20% to 60% of scheduled shift
 Very Frequent - More than 5 hours or 60% to 100% of scheduled shift

	NONE	SOME	FREQUENT	VERY FREQUENT
Minimal physical exertion. Very light physical work at desk or counter level with intermittent periods of sitting, standing, and walking. May involve data entry, telephone work, or use of various office equipment.				X
Same as above with the addition of standing/sitting/walking for lengthy periods of time. May involve light physical exertion due to pushing, pulling, carrying, and lifting weights up to 20 pounds.		X
Physical exertion involving pushing, pulling, and lifting up to 20 pounds. May require prolonged standing and/or walking during which time objects are transported. May require occasional bending, squatting, and reaching.		X
Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands.	X
Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands.	X

 

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