Healthcare & Community Partnership Liaison chez Project Open Hand

TITLE: Healthcare & Community Partnership Liaison

DEPARTMENT: Programs

REPORTS TO: Senior Director of Programs

LOCATION: San Francisco/East Bay

BENEFITS: Yes

STATUS: Full-Time, Exempt

SUPERVISES: N/A

   CLASSIFICATION: Professionals

POSITION SUMMARY:

Project Open Hand has been a leader in medically tailored nutrition services in the Bay Area for over 40 years addressing health outcomes and improved quality of life for people living with chronic health conditions. With the launch of our Client-Centered Nutrition Home (CCNH) model during this upcoming year, we are expanding our reach to address nutrition security and improve health outcomes by more deeply engaging with our clients and partners in the community through a whole person care approach. This role will strengthen relationships with healthcare providers and community partners, connect clients to POH’s nutrition and wellness programs, and help remove barriers that affect engagement in care in San Francisco and the East Bay. Working closely with Registered Dietitians, Client Services, and external partners, this role ensures clients have seamless, equitable access to the services they need to thrive.

The Healthcare & Community Partnership Liaison is a connector, advocate, and relationship builder. In this role, you will help ensure that our clients and the communities we serve have equitable access to our nutrition services. You’ll work closely with various departments within POH as well as healthcare providers, community-based organizations, and local leaders to strengthen referral pathways into POH programs.

This role is ideal for someone who is passionate about community health, committed to equity, a food lover and excited to meet people where they are — in clinics, community centers, and neighborhood events across San Francisco and Oakland.

QUALIFICATIONS DESIRED:

 Familiarity with San Francisco and East Bay community health and social service landscapes.

• Knowledge of “Food is Medicine” approaches and health related equity.
• Experience supporting program evaluation and quality improvement.
• Bilingual (Spanish/English or Cantonese/English) strongly preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Clinic partnership and community outreach: build and maintain relationships with healthcare providers including clinics, managed care plans, and community-based organizations to increase referrals into POH services.
  • Develop targeted outreach strategies for underserved communities, with emphasis on equity and inclusion.
  • Identify opportunities to partner with clinics with a focus on improved targeted population outreach and improved workflows including onsite at the elbow assistance.
  • In partnership with clinic, identify improved methods for communication and information sharing that supports client care plans.
  • Identify gaps in access and propose strategies for system improvement.
  • Represent POH at community events, health fairs, and outreach opportunities.
• Assist with programmatic planning by understanding client issues and identifying gaps and barriers to service
  • Works closely with all members of Programs and Nutrition Services to align outreach with CCNH activities for client and partner engagement.
• Program development & evaluation: support client advisory councils and feedback loops to inform continuous quality improvement.
  • Developing tracking, analysis, and reports for outreach activities and referral patterns. Provide routine presentations on trends and key findings to guide outreach strategies and support continuous quality improvement.
• Partner with Communications Department and Programs to design and implement client recruitment marketing plans, co-develop outreach materials, and highlight client impact stories to strengthen engagement.
• Engage and partner with other internal departments, staff, and volunteers to garner programmatic support
• Other duties as assigned

JOB COMPETENCIES:

• Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
• Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
• Sensitive to the circumstances and needs of older adults, adults with disabilities and individuals living with complex health needs inclusive of mental health and substance abuse issues
• Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
• Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations
• Ethical: Honest, accountable, maintains confidentiality
• Knowledgeable: Understands facets of job, keeps job knowledge current
• Well Organized: Information organized and accessible, maintains efficient work space, manages time well
• Takes Initiative: Takes action, seeks new opportunities, strives to see projects to completion
• Problem solver: Strong analytical skills and able to creatively address and solve problems
• Tech Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology
• Strong Communicator: excellent verbal and written communication skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical demands: While performing duties of job, incumbent is occasionally required to move about the building; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the meal site. Will be working in remote sites, outdoors, and general office environment with travel throughout SF and the East Bay.