Assistant Director- Military Billing chez Excelsior College

The Assistant Director of Military Billing is responsible for managing all aspects relating to tuition assistance and veteran benefits payment processing. This role ensures accurate billing, timely processing, and compliance with institutional, federal, and state policies. This position will serve as the primary point of contact for students utilizing their tuition assistance.

This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home. 

Duties and Responsibilities: 

The following duties and responsibilities, but not limited to, are expected:

• Prepare, submit, and reconcile Tuition Assistance (TA) billing for all branches of the U.S. military.
• Accurately process Tuition Assistance authorizations, adjustments, and payments in accordance with Department of Defense and institutional policies.
• Serve as the primary point of contact for students utilizing Tuition Assistance, providing guidance and support throughout the process.
• Communicate clearly and promptly with students regarding Tuition Assistance procedures, deadlines, and requirements.
• Process cancellations and returns of Tuition Assistance funding, including those governed by specific state regulations.
• Apply education benefits in compliance with U.S. Department of Veterans Affairs (VA) regulations.
• Manage and reconcile payments and refunds related to Veteran benefits to ensure full compliance with VA requirements.
• Perform other duties as assigned to support the needs of the unit and the students we serve.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires a Bachelor’s degree.
• Minimum of two years of experience working with billing/student accounts.
• Preferred experience supporting military and veteran students.
• Demonstrates a strong commitment to distance learning and higher education.
• Passionate about serving a diverse adult learner population.
• Highly organized and detail-oriented.
• Capable of meeting deadlines in a fast-paced environment.
• Demonstrates a strong commitment to serving a diverse student population
• Prior experience working with Federal/State regulations is not required, but preferred.

The hiring salary range for this position is $48,000.00 – 50,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.