Case Manager - 4763 chez BronxWorks

The Living Room is the BronxWorks central location for its adult homeless services. BronxWorks operates three 24-hour programs that include a drop-in center, a 50-bed safe haven for chronically street homeless adults, and our borough wide mobile street outreach program. All of the programs provide direct services to street homeless individuals in the Bronx including case management, food, clothing, emergency shelter, referrals to NYC shelters, and permanent housing placement. 

RESPONSIBILITIES 

• Independently manage a caseload.
• Provide direct services to the client including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up.
• Engage and build rapport with chronically homeless individuals at the Drop-in Center.
• Work with clients to develop goals and service plans.
• Provide referrals and direct assistance to support clients applying and/or attending appointments.
• Complete program reports on a monthly basis.
• Connect clients to mental health services, medical care, substance treatment, vital documents, benefits, legal/immigration services, and complete permanent housing applications.
• Document all interactions with or on behalf of clients, monitor and document client progress toward service plan goals.
• Maintain familiarity with social services and resources available both on-site and in the community.
• Coordinate client care with other service providers; attend regular case conferences with clients and other service providers, as required.
• Attend regular supervision sessions with direct supervisor.
• Conduct home visits or field work, as required.
• Perform additional duties as assigned.

QUALIFICATIONS 

• Bachelor’s degree in social work or a related field of study.
• One-year of case management or related work experience preferred.
• Ability to engage and build rapport with populations with high support needs.
• Strong oral and written communication skills.
• Detail-oriented and resourceful with strong time management and organizational skills.
• Proficiency in Microsoft Office suite and other standard business technology.
• Bilingual/multilingual preferred, but not required.

 PHYSICAL REQUIREMENTS 

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds. 
• Ability to stand, walk, or sit for long periods of time. 
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork. 
• Ability to bend and retrieve objects and/or documents. 
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.  
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [email protected].

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