ERP Training & Implementation Specialist {SE} chez ARCH Global Precision

Summary

The ERP/Epicor Specialist ensures optimal performance of the ERP systems, working as a liaison with all departments to determine ERP needs, customized solutions, and integration of ERP technology with operations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Project manage multiple projects requiring Epicor expertise.
• Serve as the subject matter expert on Epicor ERP systems and processes.
• Write and maintain documents related to systems design/customizations, implementation, and best practices.
• Monitor system performance and identifies improvements in business operation workflow as well as regular maintenance.
• Gather, document, and analyze business requirements from key stakeholders, and assist in developing project plans and timelines to achieve successful implementation.
• Design, build, and deliver data analysis tools to users (Kinetic and DOMO).
• Guide internal and external resources through ERP implementation phases, evaluation, testing and optimization.
• Configure, test, Validate, and implement ERP system changes.
• Troubleshoot ERP-related issues.
• Develop and provide ERP support and training to ERP end-users on an ongoing basis.
• Actively monitor, troubleshoot, and correct user experience and performance related issues.
• Analyze applications to find cause of error(s); document and revise programs to correct error(s); find and correct base issues.
• Create or acquire test data and run tests to determine the accuracy of program logic to produce desired results; debug and revise programs based on test results.
• Maintain data integrity and accuracy.
• Suggest areas for potential improvement.
• Work with all AMS locations to implement best practices and offer potential improvements.
• Travel to AMS locations as needed approximately 25%.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Statistical tools, advanced data analysis.
• Presentation skills.
• Educating and training employees at all organizational levels.
• Problem solving skills.
• Teamwork
• Analytical thinking
• Project management

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 4+ Years of experience using EPICOR ERP.
• Experience with EPICOR Kinetic.
• Understanding of Business processes.
  • Quote to Cash.
  • Requisition to Payment.

Education and Experience

A bachelor's degree in business information systems or a related field desired, or an associate's degree in a relevant field with several years' experience.

Special Position Requirements:

• Epicor ERP administration experience.
• Use of ERP tools like DMT, SQL server, BAQ’s, and BPM’s.
• Application implementation experience from development to deployment.
• SSRS and Crystal Reports experience including report design.
• Working knowledge of Business Intelligence Tools
• Working knowledge of SQL server.
• Working knowledge of Application Servers and Task Agents.
• Strong DMT, BPM, BAQ, and Dashboard knowledge.
• Use of ODBC links to pull data into MSOffice.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Fluent in English

Reasoning Ability

• Ability to apply logical thinking to understanding operational definitions and procedures.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit, stand and walk. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Additional Notes

ARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success.  All employees of ARCH Global Precision are employed on an at-will basis.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.