Special Medical Coordinator chez None

Helping our community’s most vulnerable with solutions that permanently improve lives.

Our Refugee program assists individuals that have been granted refugee status.  We assist refugees who are new to our country to quickly gain independence and become productive members in their new community.

JOB SUMMARY:  Supports and coordinates the medical and behavioral health service delivery for clients with urgent and chronic medical and behavioral health conditions; directly supports clients to access, navigate, and understand the U.S. Healthcare System; Serves as a liaison between providers to ensure appropriate collaboration and information sharing occurs; advocates for client needs with providers;  provides support to providers regarding client needs,  relevant cultural and linguistic preferences and practices.

ESSENTIAL DUTIES: 

1. Conducts a personalized intake and assessment of each client referred for services; ensures client is eligible for services and identifies service provision priority category. Ensures client eligibility documentation is maintained in client electronic case file. Identifies with client immediate and longer-term needs in relation to medical and behavioral health support during both intake and assessment.  Collaborates with client to develop short-term and long-term goals within the scope of medical and behavioral health services within each client’s Self-Sufficiency Plan.   Partners with client to complete tasks that support client to complete goals; actively participates in coordinated case staffing and communication of client progress, needs, and challenges.
2. Provides at minimum, monthly updates on client progress towards tasks and goals; updates client self-sufficiency plans at least quarterly to document client progress; provides updates at minimum quarterly to community partners as appropriate. Maintains at minimum, weekly contact with client. 
3. Assist clients and attend all required medical and behavioral health appointments; provides transportation as necessary for client to access services, assists clients to obtain and understand prescribed medication, dosage, and side effects; assists clients with medical benefit and medication renewals; ensures all applications for medical benefits are complete, accurate, and submitted in a timely manner. Ensures that all supportive medical documentation is included in electronic or private case file. 
4. Performs as liaison between refugees and community agencies by conducting regular outreach and maintaining good working relationships. Assists refugees in communication and may act as advocate to obtain equitable treatment of needed services.
5. Works closely with other refugee service providers within and outside of CCCS to assure appropriateness and coordination of services delivered to refugees with special medical needs by maintaining ongoing communication, exchange of information; conducts case staffing as needed.
6. Ensures services provided to client are individualized, and take into account client’s lived experience, trauma history, as well as linguistic and cultural needs. Ensures interpretation is provided to client in all aspects of service delivery, and serves as an advocate to outside service providers on cultural needs and interpretation standards, advocates for client as appropriate to ensure needs are met and are provided in accordance to all federal standards. 
7. Assists refugees in the resolution of interpersonal and family problems by providing short-term counseling and support during a crisis, provides follow up services and oversight and coordination of referrals as needed. Ensures that appropriate staff and teams are updated on client status in the event of client emergency; follows agency and funder requirements for notification of client emergency; provides after-hour support as appropriate and ensures that all staff providing alternate coverage are provided relevant information about client in event of staff absence. 
8. Ensures clients who are diagnosed with HIV have a separate case file stored in a locked, secure location; ensures clients receive individualized services in relation to their diagnosis; supports clients in understanding their rights to confidentiality, follows all agency HIPAAA requirements in regards to personal health information (PHI). 
9. Refers cases for behavioral health services by:  assessing client's need for counseling; assisting the bilingual caseworker in determining mental health needs; judging which information is necessary to share with supervisor; communicating with mental health/Survivor of Torture professionals to ensure client benefits from services.
10. Ensures all electronic case file documentation is maintained in an accurate and up to date fashion as defined in program Scope of Work -and that all federal, state, and agency regulations are observed regarding confidentiality and case documentation management. 
11. Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients. Actively seeks out and advocates for ongoing training in relation to available community resources, ethnic community based organizations; continually attends and receives training on current refugee population trends, needs, and research-based service standards and delivery; continually builds and maintains cultural awareness in working with refugees.   Documents and maintains a log of all professional trainings taken on an annual basis. 
12. Performs other duties as assigned.

JOB REQUIREMENTS:

1. 1. 1. Education /Background:  Bachelor’s degree plus four years of related professional and/or volunteer experience, one year with individuals chronic medical or behavioral health conditions. Bilingual preferred. 
      2. Job Knowledge:  Must be able to relate well to a wide variety of groups and people in community. Must have good communication skills (verbal and written). Must be able to work under pressure and with varying deadlines. Must be sensitive to cultural differences within the agency and community. Fluent in Microsoft Office Applications (Word & Outlook).
      3. Working Conditions/Physical Demands:  Must be able to work in a fast paced environment with moderate interruptions. Must be able to stoop, bend, squat, and ambulate over uneven floor surfaces including stairs and steps. Primarily office work, travel within area on a frequent basis, travel to other areas of state as needed. Evening and weekend hours required as needed. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. May lift up to 25 pounds.
      4. Other requirements:

1. 1. 1. 1. Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
         2. You must be 21 years of age or older to drive on behalf of Catholic Charities.
         3. Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance. 
         4. Must have or complete within 90 days of hire, training in CPR and First Aid and remain current in the certification.

This is a client facing position, serving medically fragile clients.  This position will be 90% in office.  WFH will be limited with supervisor approval. 

Offering AMAZING benefits: Medical, Dental, Vision, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b) + match, EAP and Pension Plan

We Value Diversity!

EEO

OUR GUIDING PRINCIPLES

RESPECT

INTEGRITY

ACCOUNTABILITY

COMMITMENT

QUALITY