2nd Shift Control Room Operator chez Newfields

Opportunity Title: Second Shift Control Room Operator 

Reports To: Second Shift Supervisor 

Salary or Hourly: Hourly 

Pay Rate: $19.00 

Detailed Description 

The Museum Control Room & Surveillance team is responsible for the overall monitoring and security of the museum, including the main building, outbuildings, and surrounding grounds. Oversee the operation of various systems such as lighting, alarms, surveillance cameras, and weather monitoring. This role also involves coordinating responses to emergencies, maintaining security protocols, and ensuring the safety of staff, guests, and artworks. The Control Room Operator will ensure the museum’s perimeter is secure after hours and help manage the day-to-day activities of security staff. 

Responsibilities 

• Monitor traffic in galleries, grounds, and ANP via CCTV and radio
• Maintain clear and professional communication over radio channels, ensuring all messages are conveyed in a timely manner.
• Document all incidents, alarms, and activities in the Routine Daily Activities log and other required reports.
• Ensure the proper reporting of any artwork-related incidents to the Registration department, including emergency responses related to art.
• Conduct and disperse daily inventory of keys, badges, and radios to the proper staff
• Respond to emails via Outlook at the start/end of each shift 
• Grant/remove access to badges/badge readers via access control software
• Monitor Simplex Fire systems
• Monitor and control the Lutron system to ensure lights are properly functioning during events and after hours, turning lights on or off as needed.
• Monitor Andover/enteliWEB for active alarms; promptly notify on-call Facilities staff regarding important alarms (e.g., boilers, chillers).
• Oversee system for motion alarms, badge activity, and remote access control for doors (e.g., dock, exterior).
• Monitor CCTV feeds across the property, ensuring the proper functioning of cameras and reviewing footage when necessary for incidents or safety concerns.
• Communicate issues to the workforce as soon as they are detected
• Document the collected footage for subsequent review
• Respond to incoming calls and guide callers to the appropriate extension
• Notify Security Management and Security Leads when call-offs occur
• Issue weather alerts and keep all parties informed of potential weather changes promptly through the system's alerts
• Monitor the Garden Terrace Gate and allow access to staff and vendors when the Security Rover is not present.
• Monitors disperse the inventory of items kept in the Control Room safe to the proper staff
• Submit software and hardware tickets to Freshdesk
• Maintain knowledge of equipment and the ability to problem-solve with the equipment
• Maintain knowledge of the buildings and grounds to report activity 
• Primary communication to all responding outside emergency agencies
• Keep current on policies, procedures, and program changes
• Process and assess all incoming security service requests
• Respond to reports of damaged property, graffiti, leaks, faulty equipment, unwelcome guests, fallen branches, and other incidents, assessing the severity and determining whether on-call staff involvement is necessary.
• Respond to Simplex fire/smoke alarms, weather alerts, temperature alarms, and power outages, documenting actions taken and alerting appropriate staff.
• Oversee emergency responses, including medical emergencies, crime scenes, missing/found children, and other urgent situations, dispatching security or emergency services as required.
• Coordinate security responses to emergency situations, such as fires, medical incidents, and security threats, while ensuring effective communication on all radio channels.
• Allocate and deploy security staff based on the evaluation
• Staff in this position encounter confidential and private data that must remain undisclosed to unauthorized individuals
• Support all criminal investigations through preliminary efforts (review footage for investigations)
• Monitor Access Control systems
• Ensure security personnel perform daily tasks, lockdowns, and building checks correctly. A control room operator may need to conduct tasks if short-staffed
• Manage and document daily staff activities, breaks, call-ins, and absences.
• Issue and manage keys, radios, and access badges, maintaining accountability and following up on unreturned items.
• Participate and complete the required courses through Newfields University
• Operate within FCC guidelines and regulations while transmitting on radio channels 

Required Skills 

• Ability to remain calm and composed in high-pressure situations.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with staff, guests, and emergency responders.
• Strong attention to detail and ability to document and report incidents accurately.
• Basic understanding of art security, including handling artwork and related emergencies.
• Ability to work independently and as part of a team, including managing and coordinating the activities of other security staff.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Proficiency in writing is essential for recording incidents, compiling reports, and keeping precise records. Utilizing verbal communication strategies to defuse disputes.
• Presenting safety measures and museum rules in a clear manner.  
• Expertise in fundamental mathematics, including addition, subtraction, multiplication, and division, is essential for security operations. Proficiency in using military time to fulfill job responsibilities is also required.     
• Proficient in pinpointing issues or security risks and devising plans to reduce exposure. Skilled in detecting unusual actions or behaviors signaling potential security issues.  

Education and/or Experience

• Two to five years related experience and/or training; or equivalent combination of education and experience.
• Applicant must have a high school diploma/GED equivalent and the ability to complete the required Security training for the position.
• Proficiency in the use of computer programs such as Microsoft Office (Word/Outlook/Excel).  

Physical Demands of the Work Environment 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands: Requires a diverse range of physical activities and sensory abilities. Employees are expected to have the ability for various movements such as standing, walking, climbing, flights of stairs, and sitting. Additionally, the role demands sensory acuity to perform tasks requiring sharp vision and keen hearing, taste, and smell. Ability to sit or stand for extended periods of time in a room with no windows. These requirements ensure that the employee can safely and effectively perform the job duties. The role demands a balance of alertness and the ability to remain calm and composed, ensuring the safety of the art, the environment, and the visitors. 

Work environment: This position involves working in a windowless control room with minimal natural light. Required to sit for long periods while monitoring screens.