Parts Specialist chez Mid-Atlantic Truck & Equipment

Mid-Atlantic Truck & Equipment – Clinton, MD

We are seeking a reliable and customer-focused Parts Specialist to join our team at Mid-Atlantic Truck & Equipment.

If you enjoy problem-solving, working with people, and keeping operations running smoothly, this role offers the perfect blend of customer service, technical knowledge, and hands-on work. You’ll play a key role in supporting both our customers and our service team by providing the right parts at the right time.

If you're ready to GEAR UP FOR SUCCESS and take your career to the next level, we want to hear from you!

We offer perks & benefits like: 

• Competitive experience-based pay: $25-$35/hourly
• Excellent benefits including medical, dental, vision & more
• 401(k) with company match
• Generous paid time off
• $200 Annual Boot Allowance + company-provided uniforms
• Company-paid Life Insurance, Short- and Long-Term Disability, and AD&D
• Employee Referral Program & Employee Assistance Program
• Career growth and professional development opportunities

As a Parts Specialist, you’ll be the go-to person for customers and our internal team when it comes to parts, service, and support. Every day, you’ll help keep our shop and our customers’ fleets moving by:

• Assisting customers in person, over the phone, and by email—identifying needs, recommending solutions, and providing accurate cost estimates.
• Locating and supplying parts from stock, ordering from vendors, or sourcing locally.
• Supporting sales growth by promoting services such as PM packages, mobile fleet service, and compactor support.
• Maintaining an organized parts room, monitoring inventory levels, and issuing purchase orders when needed.
• Processing warranty claims, invoices, and payments with accuracy and professionalism.
• Collaborating with the service and shipping departments—helping with inventory counts, receiving, deliveries, and occasional forklift use.

What are the qualifications we’re looking for?

• Technical Knowledge – Prior experience with heavy truck parts or hands-on repair knowledge.
• Valid Driver’s License – Clean driving record; ability to obtain and maintain a DOT physical.
• Education – High school diploma or GED required.
• Customer Service – Proven experience assisting customers, offering advice, and building strong relationships.
• Communication Skills – Clear and professional in person, on the phone, and in writing.
• Problem-Solving – Proactive, resourceful, and solutions-driven.
• Attention to Detail – Highly accurate, organized, and able to manage multiple priorities.
• Computer Skills – Comfortable with Outlook email/calendar; ERP system experience a plus.
• Inventory Management – Strong organizational skills; prior cycle count experience helpful.
• Warehouse Equipment – Ability to operate pallet jacks, hand carts, and forklifts (training available).

Physical Requirements:

• Ability to frequently kneel, bend, squat, push, pull, and reach
• Must be able to lift and move objects up to 50 lbs. unassisted
• Ability to get into and out of various vehicles without assistance
• Willingness to pass a DOT physical exam

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.