Front Desk Receptionist / Client Concierge chez CPP Careers

We are seeking a Front Desk Receptionist / Client Concierge to support one of our partner clinics Reno Tahoe Plastic Surgery & M Spa located in Reno, NV.

About the Clinic:

Reno Tahoe Plastic Surgery & M Spa, led by board-certified plastic surgeon Dr. Tiffany McCormack, is a premier aesthetic practice serving Reno, Lake Tahoe, and the greater Northern Nevada region. With a fully accredited surgical facility, we offer a comprehensive spectrum of surgical procedures—such as breast augmentation, tummy tucks, facelifts, and body contouring—as well as a robust non-surgical portfolio through M Spa including injectables, laser & light therapies, skin rejuvenation, and body sculpting. Our environment blends clinical excellence with luxury: the facility is modern, clean, and built to deliver an elevated, resort-style patient experience. We prioritize patient safety, natural-looking results, transparent communication, and personalized care, making us one of the most respected and trusted names in cosmetic medicine in this region.

About the Role:

The primary responsibilities of this role include scheduling client appointments, warmly greeting clients upon arrival, and maintaining a thorough knowledge of the services offered.

The ideal candidate will demonstrate exceptional patient care, possess excellent communication skills, and be well-spoken and articulate. They should be flexible with scheduling, have strong analytical and decision-making abilities, and exude a friendly, outgoing demeanor. Additionally, they must be able to multitask effectively, work well in a team, and be comfortable with basic computer and software applications.

Work Schedule:

This is a full-time position requiring 35-40 hours per week. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Greet and check-in patients upon arrival.
• Gather requisite patient information and place in chart and enter into computer.
• Put charts in place for specific provider
• Utilize Room Manager to classify patient appropriately
• Ensure comfort of patients in waiting room and cleanliness throughout the office.
• Retrieve and respond to new patient requests from e-mail, phone, referrals, messenger sites, and patient portals in a quick and timely fashion
• Cultivate patient relationships via phone and web/text communication.
• Schedule and confirm consultation and treatment appointments, consistently follow up on leads, update EMR, and maintain detailed records.
• Qualify new patients and provide education on our services and products.
• Review new patient paperwork either in person or online (EMR system) to ensure all documentation has been received and completed correctly and online consent forms have been completed
• Effectively communicate treatment protocols, benefits, features, and limitations.
• Conducting confirmation calls, follow-up emails, and post-treatment consultations.
• Demonstrate proficiency in all clinic services and products.
• Collect payments within system pre and post care
• Generate new patient leads by establishing relationships with external businesses and referral sources.
• Utilize strong communication and sales techniques to schedule appointments.
• Determine patient needs, and ensure efficient transfer of care to other staff members as appropriate.
• Maintain flexibility in working hours, including evenings and weekends.
• Comply with HIPAA and OSHA guidelines.
• Act as a valuable support for providers in retention efforts, conflict resolution, and customer service.
• Educate and inform patients on pre-treatment preparation and post-treatment care while coordinating surgery patients with non-surgical treatment plans
• Enhance scheduling and consistent follow-up to neuromodulator appts and facials
• Daily cross-coverage of the reception area including answering incoming calls, making appointments, greeting patients, and ensuring a smooth flow of operation and customer satisfaction.
• Oversee the flow of waiting areas, monitor patient wait time communicate delays to patients and staff
• Help to Maintain a neat and clean waiting area and front office area
• Regularly attend, participate in, and support training and staff meetings
• Stay fully informed and abreast of all financing options available
• Assist with marketing efforts including, but not limited to, social media, community outreach, networking, and the coordination of internal events on a regular basis.
• Handle and resolve patient complaints in a professional manner
• Assist in training of all employees when needed.
• Cross over reception at all desks, including PCC for Reno Tahoe Plastic Surgery when needed.
• Assist with credentialing task for Reno Tahoe Plastic Surgery as needed.

This role may require travel during the initial training period. This role may also require external local marketing efforts.

Essential Personal Qualifications:

• Excellent personal, customer service, and telephone skills
• Articulate verbal communicator and active listener with strong emotional acumen
• Reliable and able to show up to work on time, consistently
• Ability to remain calm and professional under stress
• Function as our practice ambassador and steward a positive message while building guest relations
• Anticipate guest’s needs and respond promptly. However busy, acknowledge all guests as they enter the premises
• Enjoy working with people with the ability to maintain positive guest relations by resolving complaints and ensuring satisfaction
• Ability to multi-task with attention to detail
• Self-motivated, goal-oriented, and confident.

Required Education/Experience:

• At least 1 year of experience in an office role with a focus on patient/client experience. Experience in the aesthetics industry is a plus but not mandatory.
• Experience with KPIs and quota attainment.
• Familiarity with cash handling, posting of payments/charges and EMR systems is preferred.
• Proficient computer skills, multitasking abilities, and adaptability in a fast-paced environment.

Benefits:

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.