I/DD Quality Lead - Quality Assurance chez Access-Supports for Living

Location: Middletown, NY

Salary: 62,353.20 Annually

Hours: Monday-Friday 8:00AM-4:30PM

Hybrid flexibility pending on the coursework of the department.

OVERVIEW OF PRIMARY RESPONSIBILITES:

This position leads and supports a Quality Team supporting the Access Network, inclusive of Access: Supports for Living, NY Families for Autistic Children, and Meaningful NY, which is responsible for: Incident Management, Internal Regulatory Audits, Utilization Reviews and Quality Improvement Activities. The Quality Lead is critical to the successful expansion and transformation of the agencies Quality Assurance and Quality Improvement efforts to enhance the services we provide to all of our clients. All work is completed in compliance with all local, state and federal rules and regulations including but not limited to those mandated by NY State, OPWDD,  and the NY State Justice Center.

PRIMARY FUNCTIONS:

• Leading a Quality Team in all aspects of quality, personnel, administrative and regulatory requirements
• Preparing and publishing QA/QI/UR monthly reports
• Conducting and supervising incident investigations including tracking, coordinating with programs directly and preparing regulatory reports. Ensures that all team members are fully trained and up to date on all regulations, policies, protocols and procedures.
• Assisting the Revenue Cycle Value Stream.
• Updating and managing Billing Grids.
• Assist in Leading all aspects of Accreditations (CQL).
• Developing and delivering training including but not limited new employee orientation, annual in-services, lean six sigma improvement tools and methods, regulation updates, Proactive Risk Assessments, compliance standards and regulatory requirements
• Conducting and supervising Proactive Risk Assessments
• Conducting and supervising Utilization Reviews, audits and chart reviews in accordance with relevant regulatory guidelines
• Administrative management of protocols, policies, forms and records
• Assisting teams, programs and departments with Annual Reviews
• Leads quality improvement events and projects. Supervises and supports team members to ensure they are competent and confident in leading improvement activities including but not limited to:  Root Cause Analysis, Process Mapping, data collection and analysis, pareto diagrams, run charts, Daily Management System and strategy deployment
• Assisting with IRC and Compliance Committee meeting preparation and facilitation
• Developing and managing tracking tools
• Additional duties may be assigned to support the overall quality efforts of the organization.

ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

• Establishes and maintains effective communication and relationships with assigned programs/services.
• Serve on agency-wide committees as assigned.

QUALIFICATIONS AND ATTRIBUTES:

• Minimum of 2 year supervisory experience
• Excellent interpersonal and communication skills
• Working knowledge of applicable local, state and federal regulations and guidelines (including but not limited to: OPWDD, CMS, OMIG, DOH, NYS Justice Center)
• Advanced skill in Microsoft Office products (Word, Excel, PowerPoint)
• Critical thinking skills with the ability to trend and analyze data
• Organized with the ability to pay attention to details
• Personal dedication to continuous improvement both personally and for the organization

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree
• Experience with the OPWDD and/or NYS Justice Center incident investigation requirements.

PHYSICAL CHARACTERISTICS:

• These physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.
• Must be capable to sit or stand in front of a computer for long-periods of time
• Able to work in open space floor plan
• Must be capable to move throughout work day and follow people served throughout community
• Work alongside co-workers within 3 feet
• Must be able to move in tight spaces
• Occasional lifting of > _25+ pounds

EEO Employer