Housekeeping Office Clerk 

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations– as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

The Housekeeping Office Clerk is accountable and responsible for the efficient organization of all administrative functions of the Housekeeping department, as well as providing excellent service to guests and all Banff Centre departments. 

Roles and Responsibilities

Reporting to the Executive Housekeeper, below are some key accountabilities: 
 

• Provide sound administrative assistance to the Housekeeping Supervisors to ensure the smooth operation of the department
• General office organization and assist in the cleaning of guest rooms and public areas when and where required
• Monitor and prepare all paper work relating to payroll based on scheduling information for approval by the Executive Housekeeper
• Record all work requests, both internal and external, and communicate those requests effectively
• Maintain and complete work order forms and follow up with Physical Facilities on completed maintenance requirements
• Sew and mend uniforms, clean and fold laundry and perform minor repairs to fabric when required
• Provide exceptional customer service to guests of Housekeeping and Custodial
• Respond to a wide array of requests, such as room deliveries, and lost and found inquiries
• Other duties as assigned

Qualification and Educational Requirements

• Minimum 1 year of Office Administration experience required
• Must be proficient with Microsoft Office (Outlook, Word, etc.)
• Able to work with minimal supervision
• A high standard of customer service and strong organizational skills are required

Special Requirements

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends. 

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationary period.
• This position pays $21.65 per hour working up to 40 hours per week on a rotating schedule.
• Benefits of working at Banff Centre are:
  • Transitional staff housing options (based on availability)
  • Employee Assistance Program
  • Professional development
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate – first month free for new staff!

Application Process

• We are accepting applications for the Housekeeping Office Clerk position until a suitable candidate has been found.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized. 
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.