- Professional
- Bureau à Byron Bay
At Smart Energy, our Technical team gives our Home Electrification Specialists the confidence to recommend the right solution for every customer while upholding our high standards for safety, quality, and customer experience.
The Role ⚡
As the Technical Support Electrician you will work across the Technical team and will be responsible for reducing missing information handovers between Data Entry and Sales Specialists, scheduling and coordinating meter board upgrades, and managing return to site visits for technical issues that prevent deal lodgement.
You will also oversee product warranty claims, provide guidance to the Connects team on connection applications, and may assist with escalated maintenance activities as required by the business.
This role regularly liaises with contracted electricians to arrange works while keeping customers informed of progress. Leveraging their trade experience, the Technical Support Electrician acts as a subject matter expert on meter board upgrades, warranty processes, connection application requirements and common installation challenges. They ensure efficient resolution and stronger communication between office teams, field staff and customers.
At Smart Energy, our Technical team gives our Home Electrification Specialists the confidence to recommend the right solution for every customer while upholding our high standards for safety, quality, and customer experience.The Role ⚡As the Technical Support Electrician you will work across the Technical team and will be responsible for reducing missing information handovers between Data Entry and Sales Specialists, scheduling and coordinating meter board upgrades, and managing return to site visits for technical issues that prevent deal lodgement.You will also oversee product warranty claims, provide guidance to the Connects team on connection applications, and may assist with escalated maintenance activities as required by the business.This role regularly liaises with contracted electricians to arrange works while keeping customers informed of progress. Leveraging their trade experience, the Technical Support Electrician acts as a subject matter expert on meter board upgrades, warranty processes, connection application requirements and common installation challenges. They ensure efficient resolution and stronger communication between office teams, field staff and customers.
🛠 As a Technical Support Electrician, you will be responsible for:
🎓 What you bring:
🌟 Valuable Skills and Attributes
Why Join Smart Energy?
Smart Energy is not just another workplace. We’re a dynamic, fun and high performing team that values innovative thinking and strategic action. If you’re looking to make a substantial impact in a company that values your expertise, APPLY NOW and align your career with a business that’s as ambitious as you are.
⚡Friday drinks
⚡Young fun team with a work hard-play hard driven menatilty
⚡Incredible annual Christmas Party held in either Byron or Sydney
⚡Progression Pathways and ongoing support and training
⚡Fantastic team culture (we work hard and have fun doing it)
We are a thriving start-up that has experienced remarkable growth of 115% this year. At our workplace, we actively welcome new ideas and foster open discussion. Our culture values and encourages creativity and innovation, making it an exciting time to become part of the team. Join us now and explore the potential for personal and professional development within our dynamic company.
Join an award-winning, well resourced start up, truly disrupting the Australian energy sector. With our growth trajectory, career opportunities beyond this role are inevitable.
APPLY NOW and joing the movement ⚡
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