- Professional
- Bureau à Sao Paulo
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
As a Serum Work Area Senior Technical Specialist, you will provide cross-border technical support to our commercial and customer laboratories in LATAM. The ideal candidate will have expertise in Serum Work Area and Preanalytics analyzers. In this role, you will leverage your in-depth knowledge of these disciplines to deliver the highest level of second level support, including implementation, preventative maintenance, and service training.
We are looking for someone eager to learn in a diverse environment, creating space for co-creation and focus on delivering the best service to our customers and patients.
About the opportunity:
You will coordinate the technical installation of instruments, including site preparation, system testing, application of reagents, customer training, routine support, and handover.
You will lead comprehensive training sessions for internal staff, focusing on critical aspects of installation, maintenance, and service adjustments.
You will contribute to complex, cross country, cross-functional and global teams, taking a leading role when required and navigating complex situations by applying a diverse skill set.
You are responsible for training in Preanalytics analyzers, ensuring adherence to general GCS guidelines.
You will handle internal staff inquiries, resolving errors, complaints, and complex problems independently. You utilise digital service tools to effectively solve problems.
You provide technical support to internal staff, addressing their queries and concerns.
You will ensure adherence to internal processes, and training/support concepts, while proactively introducing new ideas for optimization and engaging in knowledge transfer across stakeholders to ensure timely and high-quality information management.
Finally, you propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback.
What you Bring:
Bachelor's / Master's degree in Engineering (Chemical, Electrical, Mechanical, etc). You have a strong knowledge of electronics & mechanicals, and have a deep interest in Application.
Fluency in Spanish and English is mandatory.
You are proficient in the medical/diagnostic market and have advanced knowledge in serum work area and preanalytics instruments.
You have a strong knowledge of networks and equipment connectivity.
Excellent working approach with a strong customer focus and proficiency in building productive customer relationships within a complex matrix environment.
Excellent interpersonal skills, reliability, and ability to communicate effectively at all levels.
Proficient/advanced problem-solving skills and ability to work under pressure.
Strong analytical approach, target-oriented, meticulous, and organised.
Availability to work in a hybrid model in São Paulo, Brazil (3 days per week in the office).
Availability to travel up to 30% of the time in Brazil/LATAM/EMEA.
If you are a highly skilled Serum Work Area and Preanalytics Engineer Expert with a passion for providing exceptional customer support and possess the necessary technical expertise, we would love to hear from you. Be part of the future, join our team and contribute to our mission of making a difference in the lives of patients and healthcare professionals.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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