Lead Turndown Attendant chez Hyatt Hotels Corporation

Forbes Four-Star Rated | Awarded Two MICHELIN Keys by the MICHELIN Guide
A Destination of Sustainable Luxury

Welcome to Alila Ventana Big Sur
At the edge of the continent—where the sky, sea, mountains, and redwoods meet—you’ll find a sanctuary of profound beauty and inspiration. Alila Ventana Big Sur is a luxury, all-inclusive resort rooted in nature, discovery, and wellbeing. We are proud to be Forbes Four-Star rated and awarded Two MICHELIN Keys by the MICHELIN Guide, distinctions that recognize our unwavering commitment to excellence, authenticity, and transformative hospitality.

As part of the Hyatt Hotels family and the design-forward Alila brand, we offer sustainable luxury—high-touch, low-impact experiences that honor the land and elevate the human spirit. We seek passionate individuals who embody warmth, curiosity, and creativity, and who thrive in a guest-centered culture of connection and care.The Turndown Attendant lead is responsible for cleaning, turning down guest beds, and delivering any other needs of the guest. This person must have good communication skills as well as the ability to lift, pull and push a moderate weight. This is a fast paced position.

Position Summary

The Turndown Attendant Lead is responsible for overseeing and performing evening turndown services with the highest standards of luxury and discretion at Alila Ventana Big Sur. This role ensures that each guest room reflects the property’s commitment to care, serenity, and exceptional guest experience. The Lead will guide, train, and support the turndown team while maintaining consistency, quality, and efficiency in nightly operations.

Key Responsibilities

• Perform evening turndown service in guest rooms, ensuring attention to detail, cleanliness, and presentation in alignment with Alila and Hyatt brand standards.

• Lead, train, and mentor turndown attendants, setting clear expectations and ensuring consistency in service delivery.

• Coordinate nightly assignments and schedules, ensuring coverage of all guest rooms and special requests.

• Inspect rooms post-service to ensure adherence to cleanliness, setup, and turndown standards.

• Respond to guest requests promptly and courteously, anticipating needs and ensuring a seamless luxury experience.

• Communicate effectively with Housekeeping, Front Office, and Guest Services to address guest preferences, special amenities, or service recovery needs.

• Maintain adequate stock of turndown amenities, linens, and supplies; report shortages or inventory needs to management.

• Support the housekeeping leadership team in upholding safety, cleanliness, and sustainability standards.

• Act as a role model for professionalism, discretion, and guest-centered service.

WAGE: The hourly rate for this opportunity is $21 per hour + service charge. This is the pay rate for this position at Ventana Big Sur, and Alila Resort reasonably expects to pay.  Decisions regarding individual salaries will be based on a number of factor including experience, and training levels.  

SHIFT: Turndown lead will need to be available 2pm to 10pm.

Hyatt Benefits
• Annual allotment of free hotel stays at Hyatt properties worldwide
• Paid Time Off
• Medical, Dental, Vision, and 401(k) with company match (after 30 days)
• Complimentary Headspace subscription and tuition reimbursement
• Paid parental leave and adoption financial assistance

Ventana Big Sur Colleague Perks
• Paid meal breaks
• Gas stipend for eligible colleagues
• Complimentary daily meal

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• A true desire to satisfy the needs of others in a fast paced environment.
• Verbal and written communication skills
• Ability to stand for long periods of time and walk moderate distances
• Ability to lift, pull, and push a moderate weight (about 50 pounds)
• Must be able to work a flexible schedule, including weekends and holidays