Homeoffice Patient Care Specialist (Inside Sales) chez Reviverx

Location: Austin, TX or Texas Area (Remote)Job Title: Patient Care Specialist (Inside Sales)Classification: ExemptAbout Ways2WellWays2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.Role SummaryThe Patient Care Specialist (Inside Sales) serves as a consultative guide for prospective and existing patients. You’ll educate patients on Ways2Well programs, translate diagnostic insights into next-step care pathways, and drive enrollment through trust-building, needs discovery, and value-focused conversations. Success in this role requires a blend of empathy, product mastery, and modern inside-sales skills using CRM, messaging, and telehealth tools. This is a sales position responsible for guiding prospective patients to enrollment and meeting monthly conversion targets.Key ResponsibilitiesOwn inbound and outbound patient engagement across phone, SMS, email, and video—respond quickly, qualify needs, and book next steps.Deliver concise, compelling overviews of Ways2Well’s offerings tailored to each patient’s goals.Conduct intake consultations to capture relevant health background and align patients to the right care pathway in partnership with clinical teams.Upsell and cross-sell add-on services when appropriate, articulating benefits, outcomes, and overall value to the patient.Maintain impeccable CRM hygiene—log interactions, manage follow-ups, and track pipeline activity and conversion metrics.Collaborate closely with clinical, operations, and marketing to close feedback loops and continuously improve the patient journey.Meet or exceed monthly goals for consultations booked, enrollments, and retention-focused touchpoints.Sell regenerative therapy programs and premium packages using a consultative, outcomes-driven approach.Excel at high-ticket sales with disciplined pipeline management and consistent follow-up.Demonstrate deep understanding of regenerative/preventive healthcare and patient needs to tailor solutions.Engage high-spend patients with maturity and executive presence throughout the decision cycle.Skills & AttributesMeticulous and detail-oriented; consistently follows through on every step of the patient journey.Self-motivated and energized by a fast-paced, high-growth environment.Exceptional communication—clear, confident, compassionate, and persuasive.Proven consultative selling skills with the ability to translate features into patient-centric value.High ownership mindset with strong organization and follow-through.Positive, energetic, and resilient.Executive presence; comfortable advising and closing with high-spend patients.CRM fluency—HubSpot preferred.Qualifications5+ years of sales experience (inside sales, consultative, or patient enrollment). Experience in a similar industry—healthcare, wellness, diagnostics, or telehealth—is preferred.Familiarity with HIPAA-aware workflows and handling sensitive information with discretion.Education (Preferred):Preferred: a college degree.Preferred PlusHubSpot (preferred), Salesforce, or a comparable CRM platform.Background in preventive health, diagnostics, wellness programs, or telehealth.Track record of meeting or exceeding sales and conversion goals.Success MetricsSpeed-to-first-response and follow-up cadence adherence.Consultations booked, show rate, and program enrollments.Patient satisfaction (CSAT/NPS) and quality of documentation in CRM.CompensationCommission during the first two quarters, capped at $5,000 per quarter.Top-performer earnings potential: $82,000–$116,000 annually.Additional InformationLocation Preference: Austin or Texas-based candidates preferred.Supervisory Responsibility: None.Travel: Occasional local travel for events or team meetings may be required.

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