- Junior
To undertake the setting up of new claims, coordination of appointments for field staff nationwide. Administrative tasks, along with assisting with obtaining supplier reports and payments.To ensure all claims are handled in accordance with both the Clients requirements and within the policies and procedures of the Davies Group.
Key Responsibilities
The role holder will be required to:
- To effectively undertake work allocated to you by your Team Leader
- Set up New Claims on the claims system
- First contact to Policyholders on behalf of our clients
- Arrange and book appointments on behalf of the field staff within Service Level Agreements(SLA)
- Coordinate visits and appointments to ensure best use of resource and money
- Maintain documentation such as spreadsheets to ensure compliance with our clientrequirement
- Ensure sound level knowledge of Client SLA
- Assist the field team in completing, reports, tasks and answering calls where necessary
- Ensure referral of work to the field team throughout the day, ensuring correct priorities arecommunicated and completed and that targets are met on a daily basis
- Maintaining claims on relevant IT systems to the highest possible standard
- Ensure work is completed to the required standard
- Actively promote the principle of Treating Customer Fairly, utilising knowledge obtained ofinsurance policies
- Adhere to all Davies systems and procedures
- Undertake any other tasks that are reasonably assigned you from time to time
- Maintain a high level of personal competence
- Respond to requests and tasks set by the Team Leader or Head of Subsidence and Surveying
- Undertake any other tasks that are reasonably assigned to you from time to time
The above is not an exhaustive list and may change with the overall business objectives of the Company.
Skills, Knowledge & Expertise
This position would suit someone with:
- Some knowledge and understanding of insurance claims
- Some knowledge and understanding of Claims Handling
- Excellent telephone skills
- Experience and Understanding of Customer Service
- Excellent computer literacy
- Articulation and good communication skills
- Flexibility and adaptability
- Working within a team environment and the ability to work under own initiative The ability to organise own workload
- The ability to work in a fast paced and changing environment
- Desire to work towards CILA qualification
Job Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
