Receptionist chez EFG Bank AG

A fantastic opportunity has arisen for a highly professional and client focused Receptionist to work at our Mayfair offices in London.  This is a high-profile role within a small team focusing on creating a seamless, luxurious experience that echoes the standards of five-star hospitality. We are seeking an experienced and polished Receptionist to provide a consistent, high level of client service that exceeds customer expectations, in areas of meeting room management, meet and greet, switchboard and hospitality.  

If this sounds like the perfect opportunity for you, please click on the link below to find out more and apply for this great opportunity. 

Our Company

EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice. 

EFG is committed to providing an equitable and inclusive working environment that is founded on the principle of mutual respect. Joining our team means experiencing a supportive environment, where your contributions are valued and recognised. We strongly believe that the diversity of our teams gives us a competitive advantage by fostering better decision-making and greater innovation.

Our Purpose and Mission

Empowering entrepreneurial minds to create value – today and for the future.

We are a private bank, offering personalised solutions on a global scale to private and institutional clients. Our sustainable success is based on our talents and on how we partner with our clients and communities to create lasting value.

Job Description

EFG Private Bank is seeking a Receptionist to work at our Mayfair offices in London.  This is a high profile role within a small team focusing on creating a seamless, luxurious experience that echoes the standards of five-star hospitality. We are seeking an experienced and polished Receptionist to to provide a consistent, high level of client service that exceeds customer expectations, in areas of meeting room management, meet and greet, switchboard and hospitality. 

Key Responsibilities 

• Ensure the delivery of an exemplary, tailored service to all clients and visitors, emulating five-star hotel standards.

Meet and greet

• Receive clients / visitors at the reception desk. 
• Advise the host of their client’s / visitor’s arrival. 
• Take coats where necessary and hang in the closet. 
• Accompany clients / visitors to the relevant meeting room. 
• Offer refreshments to the clients / visitors. Go to the kitchen, prepare the refreshments and take to the relevant meeting room, ensuring the water is hot!

Meeting room management

• Operate the Outlook meeting room booking system. Ensure all booking schedules are fully and properly completed. 
• Chase host, or where necessary PA / Assistant for missing information. Add to the Sky Visitor System 
• Ensure all visitors to the Bank are booked into the Outlook room booking system, either as a new visitor (unannounced) or through a room booking in accordance with the procedure.
• Check meeting rooms at regular intervals throughout the day. Ensure they are clean and tidy and are ready to host meetings. Make sure all cables are neatly put into the table boxes
• Ensure that there are note pads and any marketing items are up to date and available 
• Ensure adequate stock levels for all pens and consumables etc.

Switchboard/telephone services

• Switchboard to be answered in accordance with procedures, in a professional, prompt and polite manner.
• All telephone messages to be E-Mailed to the relevant person as soon as the phone call has ended.
• Take ownership of all calls and conduct yourself in a positive, pro-active manner. 

Couriers in / out

• Monitor incoming and outgoing packages and record their movement in the courier’s file and place your initials, time and date on the package.

Daily tasks

• Ensure that the Front of House Pantry is kept clean and tidy, at all times and that all dirty dishes etc. are placed immediately into the dishwasher.  Nothing is to be left in the sink.
• Ensure that the Front of House fridge, and the 2 client black fridges are sufficiently stocked at all times with mineral water, orange juice and lemonade etc… 
• Put the dishwasher on at the end of the day.  If a meeting continues beyond close of business the cleaners will ensure the room is cleared ready for the next business day. 

Misc duties

• Order food when requested and deliver to the required meeting room, before the start-time. 
• Assist team colleague(s) with emails (room bookings etc.), operation of fax / photocopier machines and any other ad hoc administrative tasks i.e. stock checking and ordering, plant maintenance.
• Refreshments will be required for meetings during board week and for Executive Directors’ meetings (Manco, Riskco, Busco etc). Internal meetings are not to be catered for unless specifically requested.

Daily Tasks:      

• Make sure all meeting rooms are kept clean, and report any problems to the FM, e.g., air conditioning panel not working. 

Weekly Tasks:  

• Make sure we have enough stock of Coffee Beans, Hot Chocolate, Tea, Sugar Biscuits etc, including the staff kitchens.
• To adhere to, and maintain knowledge of all applicable legislation, including relevant parts of the FSA Handbook

Required knowledge, skills and experience:

• Proven experience as a Receptionist, or similar role in a luxury hotel or high-end service environment.  
• Exceptional interpersonal and communication skills along with a service mindset.
• Discretion, tact, and confidentiality when dealing with sensitive client information.  
• Excellent attention to detail.
• Ability to work independently and collaborate with others; must be self-motivated.
• Basic Microsoft Office skills including Word, Excel and PowerPoint.
• Good time management skills - Ability to prioritise responsibilities within set deadlines.
• Switchboard and customer call handling experience.
• Ability to maintain composure and professionalism under pressure.  
• Flexible, adaptable and reliable
• Team player, cooperativeness and ability to work with other people; awareness of others 
• An international outlook and cultural awareness are essential, along with the ability to build 
• relationships from diverse backgrounds and cultures.

Our Values

• Accountability: Taking ownership for tasks and challenges, as well as seeking continuous improvement
• Hands-on: Being proactive to rapidly deliver high-quality results
• Passionate: Being committed and striving for excellence
• Solution-driven: Focusing on client outcomes and treating clients fairly with a risk-aware mindset
• Partnership-oriented: Promoting collaboration and teamwork. Working together with an entrepreneurial spirit.

Our Benefits

At EFG, we tailor our benefits based on the needs of our employees and have purposely created an extensive benefits package that looks to support/enhance employee wellbeing in as many as aspects of life as possible. Below is a high-level summary of the fantastic benefits that we offer to our employees at EFG;

• A highly competitive non-contributory pension contribution (with the option to contribute further via salary sacrifice)
• Enhanced annual leave entitlement
• Private Medical Cover
• Cash back membership
• Life Insurance
• Income protection
• Electric Vehicle leasing
• Travel loans
• A wide range of other benefits and opportunities for employees to take advantage of, such as Wellness Apps, Mortgage Brokering services, Insurance discounts, access to discount portals and much more.