(Senior) Manager Change & Communication - Customer Excellence | NextGenCRM (m/f/d) chez Zeissgroup

Within the KGP “Shaping Customer Excellence” ZEISS establishes a new CRM platform for IQR, MED and SMS. The purpose of this role is to address the relevant stakeholder groups, share information and raise awareness. The holder creates understanding of needed changes and creates buy-in and willingness. End-users need to get enabled through training of new skills and competencies to reach a high user adoption. Metrics: The holder will be responsible for the workstream “Change & Communication” within the NextGENCRM implementation and will cooperate with our implementation partner.

Your Role

• Refine and implement change management strategy (stakeholder analysis, change impact and readiness analysis, training materials, etc.) in context of KGP Customer Excellence

• Identity change requirements and engage the impacted groups

• Refine and implement communication strategy

• Execute and success measurement of communication and change via our digital and analog channels within the organization

• Conduct impact and barrier analyses, maturity level assessments via interviews and review existing process-es to identify problems and gaps together with business workstream leads

• Develop appropriate success measures including adoption metrics

• Engage closely with project leadership team and with KGP customer and other KGPs, project team, implementation partner and business workstreams to ensure successful execution and high user adoption and acceptance of NextGENCRM"

Your Profile

• A bachelor’s degree in Business Administration or Media and Communication Science or relevant

• Preferably training in agile project methodology Experience

• At least 3 years of experience in project management, communication and project management

• History of “human centered change and training” programs in context of digital transformation and/or business transformation

• Experience in collaboration with multinational and cross-cultural teams

• Preferably good understanding of ZEISS culture and organization

• Additional characteristics: Strong communication skills, organizational strength and integrity, Structured way of working as well as a confident and friendly appearance, Passionate and enthusiastic about delivering human centered change and training, Good communication skills (at least German and English, additional languages are a plus)"

Your ZEISS Recruiting Team: