Customer Service Representative - Maternity Contract chez MKK Distribution Inc.

Position: Customer Service Representative – Maternity Contract

Location: MKK Distribution Inc. Head Office – Downtown Kelowna, BC

Salary: $40,000–$45,000 per year

Employment Type: Maternity Contract, Full-Time

Join Our Team and Make an Impact!

MKK Distribution Inc. is at the heart of Canada’s professional grooming and salon industry, supporting Tommy Gun’s Barbershops, COBIA Salons, direct e-commerce clients, and other valued customers. Our downtown Kelowna head office is where the action happens—ensuring smooth operations, exceptional service, and satisfied customers every day.

We’re looking for a Customer Service Representative who thrives on variety, loves solving problems, and enjoys being part of a high-energy team. This maternity contract is your chance to step into a role that’s as fast-paced as it is rewarding.

What You’ll Do

• Be the first point of contact for the Barbershops, Salons, e-commerce clients, and other customers—by phone, and email
• Process sales orders, help drive sales, and manage returns, deliveries, and courier/warranty claims efficiently and accurately
• Perform data entry and administrative tasks in Word, Excel, and other systems
• Support the Purchasing, eCommerce and Distribution teams with daily operations
• Think quickly on your feet, solve problems, and keep things moving smoothly
• Contribute to a positive, collaborative, and fun team culture

What We’re Looking For

• Minimum 2 years of administrative experience
• Strong computer skills—proficient in Microsoft Office, especially Excel
• Experience with an inventory ERP system and POS systems
• Excellent communicator—both verbal and written
• Confident and personable—comfortable handling calls, including cold calls
• Quick thinker and problem solver—adaptable in a dynamic environment
• Reliable and responsible—someone who takes ownership and gets the job done
• Energetic team player—your personality complements a high-performing, collaborative team

Schedule

• Monday to Friday, in-office, 8-hour shifts

If you’re ready to take on a challenging and rewarding role, apply today with your resume and cover letter. We thank all applicants for their interest; only those selected for an interview will be contacted.