Catering Sales and Operations Manager, Truist Park chez Delaware North

Overview:

Delaware North Sportservice is searching for a Catering Sales and Operations Manager to join our team at Truist Park in Atlanta, Georgia. In this role, you will develop and execute strategic sales and marketing plans to create exceptional events for guests in our restaurants, suites, and other party areas. If you have catering sales experience and want to grow your career in the action-packed environment of Truist Park, apply today!

Additional Details:

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Unit Description:

Delaware North operates concessions, premium dining, and restaurants at Trust Park dating back to 2016 when the 41,500-seat venue opened. The state-of-the-art ballpark is home to Major League Baseball's Atlanta Braves.

Responsibilities:

• Partner closely with client, guests, and catering staff to produce exceptional events that exceed guest expectations, drive referrals, and build positive brand awareness
• Plan, coordinate, and execute all catering events from start to finish and ensure the highest quality of product and service throughout
• Develop effective presentations, both verbal and written, where ideas and recommendations display a strong understanding and expertise in the sales process
• Manage the customer decision and relationship process, negotiate prices and arrangements with clients, draw up contracts, and secure the client's signature and deposit
• Coordinate with operations managers to organize the necessary banquet, kitchen, and service staff and arrangements for each event
• Document and review all records for each catering event and analyze what can be done to improve booking sales; maintain an excellent track record of maintaining budgetary allotments and exceeding guests' expectations
• Facilitate repeat and new business for catering functions and exceed the sales expectations of the Catering and Special Events Department
• Design and deliver appropriate catering menus by collaborating with clients and chefs

Qualifications:

• Minimum three years of catering management experience in an arena or other large venue is required
• Experience in food preparation, inventory and cost control, scheduling, and purchasing
• Excellent customer service orientation, communication, data analysis, and organizational skills
• Ability to work event hours, including some holidays, weekends, and evenings
• Bachelor's degree in hospitality management or related preferred

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