Dispatcher, Internal Ambulance Services chez Massgeneralbrigham
Massgeneralbrigham · Somerville, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Somerville
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
We are seeking a dedicated and reliable Dispatcher to join our team in a unique position that combines ambulance and Mobile Integrated Healthcare (MIH) dispatching. This is a night shift role where you’ll work closely with a small, highly experienced team. With only 1–2 staff on duty at night, this role is ideal for someone who thrives working independently, is detail-oriented, and can handle responsibility with confidence.
This is a fantastic opportunity to grow your career alongside a team with strong tenure and a passion for supporting healthcare in the community.
Shift Options:
• 6:00 PM – 6:00 AM or 7:00 PM-7:00 AM (36 hours/week, 3 shifts) Fixed Days
Job Summary
What You’ll Do•Receive and prioritize emergency and non-emergency calls from hospitals, patients, and healthcare providers.
•Coordinate ambulance and MIH services by dispatching appropriate personnel and resources.
•Accurately relay critical information, including patient details, locations, and call nature.
•Collaborate with and follow up with MIH team members to ensure continuity of care and proper communication.
•Input, track, and update mobile healthcare call data in real time.
•Monitor response times and follow up on exceptions.
•Maintain accurate dispatch logs and prepare reports for review.
•Serve as a liaison between facilities, providers, and the healthcare team.
Qualifications
What We’re Looking For
- Education: High School Diploma or equivalent required; additional certifications/diplomas preferred.
- Experience: 1–2 years in emergency dispatching, EMS, or a related field strongly preferred. MIH experience strongly preferred.
- Skills & Abilities:
- Strong verbal and written communication.
- Ability to multi-task and stay calm under pressure.
- Proficiency with dispatch software, GPS, and communication tools.
- Sound problem-solving and decision-making skills.
- Ability to work independently while collaborating effectively with the broader team.
Additional Job Details (if applicable)
This is a great opportunity to work in a unique dual-role dispatch environment, gain experience in both ambulance and MIH operations, and be part of a supportive workplace where staff tenure is high. Night shifts allow you to take ownership of your work while still being connected to a team that values collaboration, reliability, and service to the community.
Our dispatch center is located at Assembly Row in Somerville—easy access and parking
In addition, we offer an excellent benefits package to support your health, wellbeing, and financial security.
If you’re quick-thinking, reliable, and ready to make an impact in a vital healthcare support role, we’d love to hear from you!
Remote Type
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Pay Range
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Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
