New Home Product Specialist - PART TIME chez Williams Homes, Inc.

Description

Williams Homes is a privately held homebuilder based in Southern California. Williams Homes was founded in 1997 and built on the principles of integrity, trust, and partnership. Over the past 10+ years Williams Homes has been consistently entering new markets such as Central Coast, CA, Montana, Idaho, Texas and this year Sacramento, CA and the High Desert, CA. An advantage of being a nimble and entrepreneurial family-owned company with our size and resources is that we can be in various markets. It’s Williams Homes love for building that has resulted in the successful creation and delivery of numerous homes and new home communities, while making the American dream a reality.

We believe that home building is and always will be a fundamentally great business. Lance and Sadie Williams are committed to the long-term success of the company and to the employees. The most important assets in our company are the people that come to work at Williams Homes every day. Williams Homes has a culture where WE ARE Williams Homes and work as a united team.  We celebrate successes together and we work thru losses together.  Becoming a Williams Homes employee, means becoming a Williams Homes family member.

Williams Homes is currently building near the ocean, in wine country, in the mountains, and in all places beautiful. Come join the Williams Homes family and help us build the American dream near you.

THIS PRODUCT SPECIALIST POSITION IS PART TIME FOUR DAYS A WEEK AND ROTATES BETWEEN OUR TWO SALES OFFICES IN BELGRADE AND BOZEMAN MONTANA.  THIS IS NOT A REMOTE POSITION. 

SUMMARY/OBJECTIVE:

The New Home Product Specialist will provide customers with a great experience by being personable and providing helpful information needed for a customer to make an informed buying decision.

ESSENTIAL JOB DUTIES:

• Greet and engage visitors to establish relationships, determine visitor needs and preferences, utilizing the Company’s philosophy and training materials.
• Provide information about the community, Company, brand, and individual homes. Explain all aspects of our homes including features and benefits, additionally provide information about the neighborhood and HOA (excluding pricing).
• Provide brochures, maps, mortgage information, price sheets, and any other information required.
• Set outstanding expectations for how we do business.
• Build relationships with customers by providing amazing customer service, answering their questions, and leveraging the Community Associate/Manager to provide the required support of the licensed real estate agent. 
• Must be able to greet and engage with customers to determine what each buyer needs to move forward with the decision-making process.  
• Complete full model opening process (including all lights on, putting the toilet seats down, turn on all technology, sweep entryways, remove trash from trash cans, unlock all doors, make sure models are presentable and show home ready).
• Manage and maintain models and community as if it were your personal retail business.
• Work in conjunction with the Community Manager to ensure all weekly reports are completed on time and accurately. 
• Review process binder monthly and ensure that all processes including weekly reports are followed exactly as directed. 
• Work in conjunction with the Community Manager to audit the Williams Homes website weekly and ensure it is accurate and contains up to date information.
• Manage MLS listings ensuring quality photos and well thought out descriptions while also following protocol as lined out in the process binder.
• Complete weekly follow-up via calls and emails with our buyers and provide answers to their questions regarding the progress of their home.
• Works in conjunction with the Online Advisor at times to ensure appointments are kept or provide feedback for missed ones.
• Responsible for working with the Community Associate/Manager and the marketing department as needed to create information that will be provided to our customers such as highlights of the neighborhood, the community, included features, schools, shopping, parks, and major businesses in the surrounding area. 
• Thorough understanding of our company CRM software: Newstar Sales. Responsible for maintaining the CRM database such as entering prospects, realtors, converting prospects to buyers, adjusting target closing dates, entering orientation dates and times, and keeping detailed notes.
• Assist in updating or maintaining documents in SharePoint, our internal filing system.
• Assist in prepping contracts for the Community Associate/Manager to send out.
• Keep inventory of all supplies and marketing materials needed for the sales office to operate. 
• New Home Product Specialists shall not advise or share their opinions on value, location, or possible appreciation. Additionally, they must refrain from discussing any aspect of the deal: no sales pricing, option pricing, lending terms, or any part of the sale or contract. Only able to provide facts and information with no intent to engage in any sales activity.  
• Must be open to coaching and on-going techniques and presentation training.

Requirements

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

• HS diploma required.
• Entry level position. Customer service and people-oriented work experience required.
• Strong knowledge in MS Office Suite, Adobe, DocuSign, and able to learn and master company CRM software (Newstar).
• Must have great energy, presence, and a good attitude.
• Must possess strong work ethic, interpersonal, organizational, communication, and time management skills.
• Required to work 5-days a week, including weekends and some holidays. 
• Must be able to lift up to 25lbs.
• Required to be on your feet.

DISCLAIMER: Please note this job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee may be asked to perform other duties as assigned. Williams Homes is an Equal Opportunity Employer.

Williams Homes, Inc. is not accepting unsolicited assistance from search/recruiting firms for this position. Please, no phone calls or emails. All submissions by search/recruiting firms to any employee at Williams Homes whether via email, Internet, phone call, or any form and/or method without a valid written agreement in place for this position will be deemed the sole property of Williams Homes. No fees will be paid in the event the candidate is hired by Williams Homes as a result of the referral.