Stride Community Health Center - Chief Operations Officer chez Stride Community Health Center

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare, we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services, including primary care, dental, pharmacy, behavioral health, health education, and outreach, across our 13 clinics in the Denver Metro area.

With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative and diverse environment, and are ready for a career that transforms lives, including your own, STRIDE is the place for you.

Summary:

The Chief Operating Officer (COO) is an integral member of STRIDE’s Executive Leadership Team (ELT) and plays a fundamental role in our internal operations supporting STRIDE’s healthcare delivery services healthcare delivery system. The COO is responsible for all aspects site operations and facilities management. This role reports directly to the President/Chief Executive Officer and assists in setting the strategy and direction of the organization and executing the strategic plans within operations. The position role models STRIDE’s values and provides visionary and operational leadership, fostering trust, collaboration, and an inclusive environment. The role will be most successful through strong collaborative relationships

Essential Duties/Responsibilities:

• Responsible for the oversight and management of business and health center operations, construction and capital planning, mobile operations, customer care center, records and referrals, community outreach, including directing the implementation of services, policies/procedures/protocols and programs. Ensure successful execution and alignment with organizational goals and strategic priorities.
• Create, improve, implement, and enforce policies and procedures that will sustain operational and financial effectiveness in areas of responsibility. Drive key results and promote a culture of collaboration with key stakeholders. 
• Deliver measurable, accountable, cost-effective results that further the mission of the organization. 
• Promote and facilitate conversations and processes that strengthen employee engagement, promote leadership development, and deliver accessible, high-quality healthcare through continuous improvement and a learning organization mindset.
• Lead project management efforts. Ensure there is clarity and visibility to organizational initiatives. Support project leads with project planning, timely stakeholder involvement, and accountability to action plans. Facilitate alignment and sequencing of the projects.
• Utilize data from sources such as the Electronic Health Record (EHR), patient feedback, and staff feedback to identify performance gaps, in order to engineer and implement strategies for the success of operational efforts and to proactively makes decisions for future efforts of the department.
• Safeguard required compliance with State, Federal, Health Resources and Services Administration (HRSA), and the Centers for Medicare & Medicaid Services (CMS) regulations as well as 501(c)3 regulations.
• Ensure leadership team establishes and maintains techniques focused on employee engagement, ensuring a positive culture focused on development and effective performance management.
• Ensure effective change management strategies that sustain employee engagement.
• Provide direct leadership for direct and indirect reports including, but not limited to, assigning tasks, establishing work standards, monitoring progress and workflow, performance management and employee development.
• Attract, develop, motivate, and retain an outstanding, high-performing workforce through effective leadership, recruitment, training, development, and succession planning.
• Sustain a high performing team focused on the organization’s evolving needs, standardization of programs and processes and create a clear vision for departments marked by collaboration, transparency, opportunities to learn.
• Manage and effectively balance conflicting priorities between the departments’ immediate needs and the priorities of longer-term organizational objectives.
• The above job description is not designed to cover or contain a comprehensive listing of required job activities, duties or responsibilities, which may reasonably change at any time with or without notice.

Non-Essential Duties/Responsibilities

• Attends all staff meetings and all other meetings as required.

STRIDE Values

Integrity: Doing the right thing even when no one is watching.

Compassion: Meeting patients where they are with empathy.

Accountability: Following through on our commitments.

Respect: Valuing human dignity.

Excellence: Embracing a growth mindset and striving for continuous improvement.

Education and Experience:

• Bachelor’s degree in business administration or health-related field required. Experience considered in lieu of education.
• Masters or Doctoral degree preferred.
• At least 5 years’ experience in a senior leadership role. 
• Experience in an FQHC or other healthcare organization of similar size, budget, and complexity to STRIDE preferred. 

Skills & Expertise

• Working knowledge of community-based health care administration and financial management.
• Understand the importance of all functions within the operations team in a successful healthcare system that delivers high quality patient care.
• Capability to implement and nurture a team approach to delivery of primary health care services.
• Aptitude in decision-making and problem-solving with skill in exercising a high degree of initiative, judgment, and discretion.
• Skill in organizing work, delegating, and achieving goals and objectives.
• Effective oral, written presentation and communication skills.
• Ability to maintain effective working relationships with internal and external stakeholders.
• Ability to anticipate needs and trends and communicate these to the CEO.
• Ability to supervise senior leaders in all aspects of performance.
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee, and business information.
• Demonstrated non-profit, community-based health care leadership skills preferred.

Material and equipment directly used:

Various hand and electric tools, personal vehicle, Cell phone and Computer, iPad, printer, multi-line telephone systems, fax machine, copy machine, calculator, and all Microsoft Office products including Outlook, Excel and the internet.

Working Environment and Physical Activities:

Office environment within a clinical setting. Enters data into computer programs via computer, mouse and keyboard. Moves about the office environment and occasionally to other locations. Moves/transports objects up to 25 lbs occasionally. Communicates information to others. Discerns/analyzes information from others to assist in decision making.

At STRIDE Community Health Center, we value a strong and collaborative work environment. To ensure a successful integration into our team, we implement a 90-day probationary period for all new employees. This timeframe is designed to evaluate performance and assess cultural alignment within our organization. It offers both the employee and the employer the opportunity to determine if the role is a mutual fit, promoting long-term success and satisfaction in your career with us. Join our dedicated team and contribute to our mission of providing quality health care to our community!

We offer a competitive salary range of $190,000 - $230,000, depending on your experience.

This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training.

Why STRIDE?

Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including:

• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME) 
• No nights, weekends, or major holidays
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

STRIDE conducts background checks, including criminal history, education, license and certification. 

STRIDE values the diverse talents and perspectives that equal employment and diversity bring to our organization. We are committed to making employment decisions based on valid requirements and do not discriminate based on race, creed, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information, or veteran status. STRIDE complies with the Americans with Disabilities Act, providing reasonable accommodations as needed.

Health and Safety Commitment:

To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing.

Applicants will be considered until the position is filled.

Please Note: We are proud to partner with select recruitment agencies to support our hiring process. If you apply for this role, you will be contacted by a representative from UHC Solutions our trusted agency partner for follow-up communication.