EPIC Patient Scheduling Representative - part time chez T2 Group

What you'll do

• Collecting all required patient information, including scheduling, pre-registration, and insurance verification 
• Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures 
• Obtaining and accurately entering necessary demographic, clinical, and billing information 
• Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures 
• Collecting copays and payment information when necessary 
• Processing required information according to client policies and procedures 
• Providing professional, compassionate and concierge-like service to patients 
• Available to work from 7am to 7pm EST Have a strong background in patient scheduling doing 10+ calls an hour 

Qualifications

• Bachelor's Degree preferred 
• 1-3 years of customer service experience
•  Ability to maintain the highest level of confidentiality
• Excellent attention to detail and a commitment to accuracy
• Knowledge of medical terminology is a plus
• Must be flexible and adaptive to a fast pace call center environment
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Strong work ethic, reliability, and dependability
• Team player, self-motivated, compassionate and patient care centered