Asst Front Office MGR - Live Hotel chez Live! Casino and Hotel Maryland
Live! Casino and Hotel Maryland · Hanover, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Hanover
Why We Need Your Talents:
As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties. Strong communication skills are valuable as you communicate with office employees, customers, and different departments. A good front office manager is also comfortable working in fast-paced and high-pressure situations.
Responsibilities:
Where You'll Make an Impact:
- Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
- Developing and managing the Front Office budget.
- Ensuring the safety and security of employees and customers.
- Working closely with our sales department to maintain the highest occupancy level.
- Achieve measurable goals to ensure guest service/satisfaction.
- Participate in the hiring process of Front Office staff to ensure the best selection
- Review staffing levels and delegate assigned responsibilities.
- Review rooms activities and promotional status with Director of Hotel Operations.
- Monitor and adjust performance to local and national competition.
- Meet with departmental directors and managers as necessary.
Skills to Help You Succeed:
- Able to read and interpret instructions and directions for guests
- Able to communicate without impediment with guests and staff in all areas relating to guest service.
- Profound experience in customer service٫ office management and basic bookkeeping procedures
- Good organizational٫ multitasking and problem-solving skills
- Strong communication and interpersonal skills
Must-Haves:
- High School education or equivalent
- Five (5) to seven (7) years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements:
- Lifting and carrying to 50lbs
- Pushing/Pull up to 100lbs
- Some Bending/kneeling
- Frequent walking and standing
- Some Sitting
- Climbing steps
Perks We Offer You
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
