Senior Program Officer chez World Bank Group

Senior Program Officer

Description

The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative changes around the globe. For more information, visit www.worldbank.org.

The International Centre for Settlement of Investment Disputes (ICSID), a member of the World Bank Group, is the global leader in international investment dispute settlement. Its mandate is to foster increased flows of international investment by providing an impartial and effective international forum for the resolution of disputes between host governments and foreign investors. Further information about ICSID can be found at www.worldbank.org/icsid

ICSID is seeking a results-oriented professional to lead the design and execution of its IT program and digital transformation initiatives. This position bridges ICSID’s operational needs with the World Bank Group’s (WBG) enterprise IT ecosystem, ensuring that ICSID has the strategies, systems, and digital tools required to deliver on its mission. The role combines strategic planning, program management, stakeholder engagement, and innovation, with a strong emphasis on introducing forward-looking technologies that improve institutional effectiveness.

Role & Responsibilities:

Strategic Planning & Program Development

• Define short, medium and long-term IT and data strategies tailored to ICSID’s evolving needs and business priorities.
• Design and oversee a multi-year IT program roadmap that balances modernization objectives with immediate operational requirements and ongoing projects.
• Represent ICSID in WBG institutional initiatives (e.g., ARIA, Data Governance, and other cross-cutting programs), ensuring ICSID’s priorities are effectively represented.
• Provide strategic guidance to ICSID leadership on technology trends, risks, and opportunities that may impact operations.

Project Execution & Stakeholder Engagement

• Partner with WBG’s Information and Technology Solutions (ITS) department to deliver ICSID’s IT program, ensuring projects are executed on time, within budget, and aligned with institutional objectives.
• Lead and coordinate the Annual Investment Planning (AIP) exercise for ICSID, ensuring IT priorities are reflected in resource allocation and budget planning.
• Conduct requirements gathering, process mapping, and solution design workshops with ICSID users, translating business needs into actionable technical specifications.
• Oversee User Acceptance Testing (UAT) and quality assurance activities, serving as the primary liaison between ICSID business users and ITS technical teams.
• Track project performance against established milestones and metrics, providing regular progress reports, risk assessments, and mitigation plans to ICSID management.
• Foster effective collaboration with internal stakeholders, ITS, and external vendors, ensuring open communication and strong accountability across all parties.

Innovation & Technology Enablement

• Identify, assess, and champion the adoption of emerging technologies, including Artificial Intelligence (AI), Robotic Process Automation (RPA), advanced analytics, and collaboration platforms, to modernize ICSID’s operations and case management processes.
• Lead pilot initiatives and scale successful solutions, ensuring alignment with WBG IT governance standards, security requirements, and user experience best practices.
• Build awareness and institutional capacity by organizing demonstrations, training sessions, and knowledge-sharing activities to support adoption of new tools.
• Monitor technology trends in international arbitration, legal operations, and case management systems, recommending solutions that reinforce ICSID’s position as a global leader in dispute settlement services.
• Act as a change agent, fostering a culture of digital innovation, continuous improvement, and data-driven decision-making across ICSID.

Selection Criteria

• Advanced degree in Information Technology, Business Administration, or a related field; or a bachelor’s degree with a minimum of 8 years of relevant professional experience.
• Proven experience in IT program or project management within large, complex organizations.
• Strong understanding of IT program governance, investment planning, and digital transformation practices.
• Demonstrated ability to engage stakeholders at multiple levels and translate business needs into technical solutions.
• Familiarity with World Bank Group (WBG) processes, products, and tools will be considered an advantage.
• Knowledge of ICSID’s operations and case management environment is desirable.
• Experience with emerging technologies such as AI, RPA, and data analytics in business or institutional settings.
• Excellent communication, facilitation, and collaboration skills, with the ability to manage cross-functional teams and vendor relationships.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.

In addition to the above, the successful candidate must demonstrate the following competencies:

• Strategic Thinking: Ability to align technology initiatives with ICSID’s long-term mission and objectives.
• Collaboration & Influence: Builds strong relationships across teams, departments, and external partners to achieve shared outcomes.
• Innovation & Creativity: Champions new ideas, technologies, and approaches to improve institutional efficiency and service delivery.
• Results Orientation: Maintains focus on high-quality execution, delivering solutions that meet business needs and add value.
• Change Leadership: Leads organizational change efforts, promoting adaptability and resilience in the adoption of new technologies.

This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.

WBG Culture Attributes:

1. Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders.
2. Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.
3. Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.