Office Manager-Falany Performing Arts Center chez REINHARDT UNIVERSITY

Description

Reinhardt University is seeking an Office Manager for the Falany Performing Arts Center to add to our staff at the main campus in Waleska, GA.

Position Summary:   

The Office Manager performs a wide range of administrative tasks and will report to the Executive Director of the FPAC to facilitate the efficient operation of the FPAC.  The Office Manager will also serve as the Box Office Coordinator for the FPAC.  MUST BE WILLING TO WORK NIGHTS/WEEKENDS.

Minimum Education & Experience Requirements: 

Experience:        2-5 years of customer service or related field

Skills:    Knowledge of Microsoft Office Suite. Strong Customer Service
               experience. Knowledge of clerical and administrative procedures
               such as filing and record keeping. Experience working with the
                public. Embrace a passion for the Performing Arts. Exceptional
                time management, written, verbal communication, organizational
                and inter-personal skills. Ability to multi-task and function at a
                high level in a fast-paced environment.

Primary Responsibilities/Essential Job Functions:

• Manage Box Office at professional performances (nights/weekends required)
• Provide administrative and office support for the FPAC
• Manage daily functions of the Box Office
  • Phones calls, emails, walk-ins, appointments
  • Ensure that all ticketing operations are managed in a timely, accurate, and professional manner.
• Assist in fulfilling contract requirements (hospitality and housing needs)
• Assist with business processes for payables/receivables, including artist payments
• Coordinate and manage time for volunteers and student workers
• Create programs for each performance using provided information
• Manage all operations for ticketing including placing holds, releasing tickets, setting up sales, arranging for pick up or delivery of tickets, monitoring sales, manage Will Call box, work with Business Office for refunds.
• Handle office management and support functions including maintaining office supplies, bulk and direct mail projects, IT needs, and photocopying
• Schedule and coordinate meetings and appointments
• Handle student and faculty needs related to FPAC within Ad Astra
• Oversee customer service guidelines and implement new processes to continue to provide quality customer service
• Upholds the Mission Statement: To serve our students and the community by presenting quality programming at reasonable prices.  To provide superior customer service and educational experience to our guests.
• Other duties as assigned

Additional Responsibilities:

This job description is meant to describe the general nature and level of work performed; it is not an exhaustive list of all responsibilities, duties and skills required for the position. Employees are expected to follow any other job-related duties requested by their supervisor or other university official in compliance with Federal and State laws. 

Requirements listed indicate the minimum levels of skills, knowledge and abilities for the job, with preferred levels indicated.  Job requirements may be subject to modification in order to reasonably accommodate individuals with disabilities. Requests for accommodation must be discussed with Human Resources.

Work Environment/Physical Requirements of the Job:

Must be able to lift 30 pounds.  MUST BE WILLING TO WORK NIGHTS & WEEKENDS DURING CONCERT SEASON. 

Reinhardt University is an Equal Opportunity Employer (EOE/M/V/H/V). 

Reinhardt University is an equal opportunity institution. The University respects the essential dignity of all individuals and is committed to providing equal access to and support for education and employment opportunities. Reinhardt does not discriminate in any of its policies, programs, or activities on the basis of race, color, age, culture, national origin, socioeconomic status, veteran’s status, gender, sexual orientation, genetic information, religious belief, physical (dis)ability, political affiliation, or any other basis protected by federal, state or local laws. All people involved in the operations of the University are prohibited from engaging in such discrimination. Direct inquiries regarding the equal opportunity and non-discrimination policy to: Director of Human Resources, Reinhardt University, 7300 Reinhardt Circle, Waleska, GA 30183, 770-720-9146.

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Qualifications