Roadside Manager chez Arriva

•         Work with the Control Centre Managers & Performance Director to develop a high-performance culture

•         Supporting day to day service control strategies through roadside/area controller teams.

•         Service improvement investigation, recommendation, and implementation.

•         Lead communication initiatives to improve staff awareness of route performance issues.

•         Development and implementation of new innovative technologies to improve all aspects of route performance & reporting.

•         To work closely with the Route Analyst to deliver on route performance forecasts and targets

•         Improve processes and develop efficiencies

•         Staff development and training.

•         Crisis Management (Gold Control) in line with Business Continuity plan.

•         Deliver the best outcome for London’s passengers and business outcomes.

•         Cover colleagues when absent and when required to ensure adequate coverage.

  •         Required to monitor onsite performance and ability for progression.

  •         Collate Bus Running Records (BRR) on a daily and location basis, clarifying EWT scores and liaising with Performance team.

  •         Ensure that the Roadside team is effectively managed over a 7-day period.

Knowledge and skills

•         Knowledge of TfL Bus control processes

•         TfL Bus network and Bus Action Plan

•         Detailed knowledge of the area route networks & garages

•         Staff management of diverse teams

•         Health & Safety compliance

Success criteria

•         Exceed Minimum Performance Standard for all operated TfL routes.

•         Meet budget expectations for staff costs and QIC revenue.

•         Successful internal and external audits

•         Maintain a cooperative relationship with Transport for London (NCC and Station Controllers)

•           Support Commercial Team peers to win new contracts and operate them effectively above internal and external targets