Key Account Manager chez Rhe

Roles & Responsibilities:

Key Account Management

• Serve as the primary point of contact for major FTL clients across verticals like FMCG, Automotive, E-commerce, Pharma, and Industrial Goods.
• Ensure high service levels, timely execution, and quick resolution of client concerns or escalations.
• Conduct regular business reviews with clients and suggest operational or service improvements.

Account Growth & Retention

• Identify growth opportunities within existing accounts (cross-sell and up-sell).
• Drive account profitability through strategic engagement and effective contract management.
• Monitor credit performance and ensure timely collections in coordination with finance.

Operations & Execution Coordination

• Work closely with dispatch, fleet, and control tower teams to ensure committed service delivery (transit time, TAT, POD compliance, etc.).
• Track shipments and proactively manage exceptions or disruptions in coordination with operations teams.

Performance Analysis & Reporting

• Track key KPIs for each account: OTIF (on-time in full), damages, transit delays, vehicle placement, and route optimization.
• Provide regular MIS/reports to clients and internal leadership on service levels and account performance.

Client Onboarding & Implementation

• Manage onboarding of new clients including SOP design, route planning, lane pricing, and operational handshakes.
• Support commercial negotiations during contract renewals or rate discussions.

Experience: 10+ years in Road Freight with strong experience managing key FTL clients.

Domain Knowledge:

• Deep understanding of the Indian FTL ecosystem (market rates, lanes, seasonal demand)
• Exposure to contractual transportation and fleet planning
• Familiarity with GPS tracking systems, control towers, and route optimization tools

Skills:

• Strong client handling and negotiation skills
• Analytical with data-driven decision-making abilities
• Proficiency in MS Excel, PowerPoint, and CRM tools
• Excellent verbal and written communication

Travel: Willingness to travel as required for client meetings, site visits, and reviews.