MackinVision Trainer / Customer Support chez Mackin Book Company

Description

Mackin Educational Resources is Minnesota based company known nationally for distributing print and digital content, makerspace products, professional learning solutions, and our new MackinVision LMS to schools, classrooms, and school districts across the United States. 

We are looking for a qualified, energetic, and motivated Trainer / Customer Support to add to our growing MackinVision team.

Responsibilities:

• Participate in and/or deliver training and/or workshops of MackinVision to Librarians and Library support staff at K-12 schools  
• Contribute to the production of training and support materials
• Assist in the development and delivery of customer support, training, and communication, including training videos or webinars, as required
• Help to continue to develop content for MackinVision training
• Represent and promote Mackin in a professional and positive manner at all times
• Contact and communicate with current customers to support products or services

Duties will include but not be limited to: 

• Support and train clients and associated personnel through phone, email, live chat, webinars and other electronic manners 
• Use of remote access software for support/training sessions
• Reading and assimilating all software release notes and/or announcements to stay up to date with changes in the MackinVision Library application and supporting technologies
• Staying up-to-date with all internally distributed training, support materials, and resources
• Create and/or design custom services to fit individual customer needs
• Work effectively with members of the Customer Support Team

Requirements

• Ability to work effectively and collaboratively in a team environment within MackinVision and Mackin departments
• Experience meeting with customers in-person as well as experience conducting remote meetings via Zoom/GoogleMeet/etc.
• Ability to uncover customers' needs and present solutions that benefit both the customer and Mackin
• Understanding of the principles and processes for providing excellent training/customer service
• Ability to learn, develop product knowledge, and react quickly
• Understanding of library practices and overall educational practices
• A clean US drivers' license and flexibility to travel

Education & Experience:

• Knowledge of PK-12 education industry
• Familiarity or affinity with the education and/or library arenas
• Professional presentation skills
• Minimum 4-year college degree, master’s degree in library or education preferred

Compensation and Work Location

• $65,000 - $70,000 annual salary 
• Onsite from our Burnsville, MN office with potential for some hybrid work

Benefits

• Paid Time Off (PTO)
• 401(k) retirement plan with employer match
• Health insurance plan options including Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA)
• Medical Flexible Spending Accounts (FSA)
• Dependent Care Flexible Spending Accounts (DCARE)
• Employer Paid Life Insurance
• Voluntary Life Insurance options 
• Long-Term Disability Insurance (LTD) and Short-Term Disability Insurance (STD)
• Paid Holidays including New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, The Day After Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday.

Benefit eligibility/offerings are determined by employment status and scheduled hours.