Part-time Customer Service Attendant / Airport chez Unified Government of Athens-Clarke County, GA
Unified Government of Athens-Clarke County, GA · Athens, États-Unis d'Amérique · Onsite
- Bureau à Athens
About the Department
REPORTS TO: Airport Coordinator
FLSA STATUS: Non-Exempt
CLASSIFICATION: Part-time / No benefits: This position serves at the discretion of the Department Director.
CLASSIFICATION: Part-time / No benefits: This position serves at the discretion of the Department Director.
PAY GRADE: 108
SAFETY SENSITIVE: No
Purpose of Job
The purpose of this job is to provide customer service support to the Airport. Duties and responsibilities include, but are not limited to, greeting visitors, serving as cashier, answering phones, operating a 2-way radio, and performing additional tasks as assigned.
Job Related Requirements
WORK SCHEDULE: : Varies; 18-25 hours per week. Shifts include the following times: Monday - Friday - 3:00 pm - 9:00 pm, Sat and Sun 8:00 am - 3:00 pm and Sat and Sun 3:00 pm - 9:00 pm. UGA football games required.
WORK SCHEDULE: : Varies; 18-25 hours per week. Shifts include the following times: Monday - Friday - 3:00 pm - 9:00 pm, Sat and Sun 8:00 am - 3:00 pm and Sat and Sun 3:00 pm - 9:00 pm. UGA football games required.
May be required to work on religious holidays.
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.
Position Duties
High school diploma or equivalent and 2 months of cashier and/or customer service experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Minimum Qualifications
The following duties, or variations of these duties, are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Performs daily customer service duties such as greeting customers and answering telephones.
Assists customers with luggage to and from aircraft.
Receives and handles payments from customers for materials purchased.
Receives fuel orders and relays information to Operations staff.
Reconciles invoices from each shift with the cash box and drops into the safe.
Operates 2-way radio and monitors radio system.
Maintains general office cleanliness; empties trash, vacuums, keeps counters clean.
Performs other related duties as required.
Knowledge, Skills and Abilities
Knowledge of the policies, procedures, and activities of the department as they pertain to the performance of duties relating to the position of Customer Service Attendant.
Knowledge of the terminology used within the department.
Knowledge of bookkeeping principles, filing systems, and various word processing software.
Ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to departmental and/or governmental regulations.
Ability to communicate effectively with supervisors, other staff members, and the general public.
Ability to use independent judgment in routine and non-routine situations.
Ability to perform required mathematical calculations.
Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.
Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.
Ability to plan, organize, and/or prioritize daily assignments and work activities.
Ability to comprehend and apply the regulations and procedures of the department. Is skilled in the use of office equipment such as computers, telephones, copiers, fax machines, calculators, etc.
Other Qualifications
(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of office equipment such as computers, telephones, copiers, fax machines, calculators, etc. Must be able to use body members to work, move or carry objects or materials. This position requires: walking, bending, stooping, standing, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 25 pounds of force occasionally. Physical demand requirements are at levels of those for light work.
DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes receiving assignments and/or directions from supervisors.
LANGUAGE ABILITY: Requires the ability to read a variety of computer manuals, work orders, purchase orders vehicle lists and informational documentation, directions, instructions, and methods and procedures. Requires the ability to prepare purchase orders, payroll and various reports using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control, and confidence.
INTELLIGENCE: Requires the ability to learn and understand basic principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.
VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently.
NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; and multiply and divide.
FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with office equipment.
MOTOR COORDINATION: Requires the ability to coordinate hands and eyes in using office equipment. Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates.
MANUAL DEXTERITY: Requires the ability to handle a variety of items such as office equipment including computers, telephones, copiers, fax machines, calculators, etc. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.
COLOR DISCRIMINATION: May require the ability to differentiate between colors and shades of color.
INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with an emergency.
PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone, two-way radio.
ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, 762-400-6370 or [email protected].
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