Operations Administrator II - Tulsa chez Imperial Companies

Description

WHO WE ARE:

Imperial began as a one-man coffee company serving Tulsa. Our tremendous growth in traditional vending, micro markets, catering, corporate dining, and coffee services is made possible by our commitment to unmatched service, customer relationships, and cutting-edge technology.  For us, everything comes down to making sure our customers are receiving World Class Service. We focus on understanding and fulfilling their needs.

Want to work for a growing company with growth opportunities for its employees and that gives back to the communities it serves? 

Want to work alongside people who also value being responsible, having integrity, building relationships, creating innovation, & achieving growth?

Benefits include:  Health, Dental, Life, AFLAC, 401k, Vacation, & Holidays.

Please visit www.imperialco.com for more information.

The Customer Service & Dispatch Coordinator is responsible for answering high-volume incoming calls, addressing customer needs and complaints, and coordinating timely service dispatch. This role also provides general office support including data entry, mail handling, and filing to ensure smooth day-to-day operations.

Key Responsibilities

Customer Service & Call Handling

• Answer and manage a high volume of incoming phone calls in a professional, courteous manner.
• Document and track customer complaints, inquiries, and requests.
• Provide accurate information and resolve customer issues when possible.
• Escalate complex or unresolved issues to the appropriate department.

Dispatching

• Log service requests accurately into the system.
• Assign and dispatch service calls to technicians in a timely manner.
• Monitor open service calls to ensure follow-up and timely resolution.
• Communicate status updates to customers and technicians as needed.

Office Support & Administrative Duties

• Perform accurate and timely data entry into company systems.
• Sort, distribute, and process incoming and outgoing mail.
• Maintain organized filing systems (electronic and paper-based).
• Assist with general clerical tasks and office projects as assigned.

Skills & Qualifications

• Strong phone etiquette and customer service skills.
• Ability to multitask and manage a high call volume under pressure.
• Solid organizational skills with attention to detail.
• Proficiency with data entry and basic office software (Word, Excel, email).
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.

Work Environment

• Office-based role with frequent phone and computer use.
• Fast-paced environment requiring quick problem-solving and prioritization.

Skills & Qualifications

• Strong phone etiquette and customer service skills.
• Ability to multitask and manage a high call volume under pressure.
• Solid organizational skills with attention to detail.
• Proficiency with data entry and basic office software (Word, Excel, email).
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.

Work Environment

• Office-based role with frequent phone and computer use.
• Fast-paced environment requiring quick problem-solving and prioritization.