Director Service Line: HSS Orthopedics with Stamford Health chez HSS

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $109,000.00 - $166,000.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Job Title: Director Service Line: HSS Orthopedics with Stamford Health
Location: Connecticut (with some travel to Manhattan)

Position Summary

The Director, HSS Orthopedics with Stamford Health, offers an extraordinary opportunity to be an integral leader of this world class, groundbreaking institution, working collaboratively with the Chair of Orthopedics and Director of Service Lines and Operations, to establish and achieve administrative, clinical, research and educational goals and to manage and coordinate complex service operations. This is a multidimensional role driving improved performance in the midst of a changing market and evolving physician models.

The Service Lines Department is focused on strategic and operational support of the medical staff and the physician practice operations of these Departments / Services, collaboratively defining strategy, and executing operational initiatives to support strategic goals. To that end, the Director will serve as a key leader and help manage initiatives and operations for HSS Orthopedics with Stamford Health. This role will focus on strategic interdisciplinary initiatives, business development opportunities, day-to-day operations, departmental budgeting, and physician practice key performance indicators (KPIs).

Key Responsibilities

Strategy

• Develop a deep understanding of HSS (Hospital for Special Surgery) and the complexities of the Stamford Health (SH) collaboration, including the institution’s physician model. In partnership with departmental leadership and Department Chair/Service Chief, evaluate structural and organizational options to define the collaborative’s vision and strategic plan.

• Support departmental leadership in effectively designing and communicating a vision for the HSS/SH Collaborative and Connecticut Market, cultivating strong relationships and working confidently with staff at all levels of the organization to create an environment rooted in partnership and collaboration.

• Support the development and implementation of the physician recruitment plan to accommodate the growing demand for services while meeting the needs of physicians for clinical activity and clinical research.

• Partner with Department Chair / Service Chiefs and Departmental leadership with strategic planning, business development initiatives and projects to manage and optimize physician practice performance.

• Facilitate the establishment of annual Department / Service Goals in administrative / business, clinical, research and education areas.

• Onboard and orient new physicians to service programs, initiatives, and offerings, encouraging participation and engagement within service.

• Serve as a key liaison between HSS and SH, partnering closely with SH leadership on physician recruitment, strategic alignment, and growth of the collaborative, ensuring that initiatives reflect the priorities and expectations of both institutions.

Operations & Physician Office Support

• Work closely with the Chair / Service Chiefs to ensure that operations are consistent with the overall clinical and academic goals and support the individual and collective career goals of the faculty.

• Establish and maintain processes to improve patient care, increase efficiency and ease the burden on physicians’ office staff through programs such as implementation of various patient access initiatives

• Partners with physicians and their respective service line leadership, maintaining a regular on-site presence to understand practice goals; work collaboratively to identify opportunities for growth and address operational issues through consistent communication and joint problem-solving.

•  Support physician office optimization efforts across multiple service lines, working closely with service line leaders and physician practices. Act as the key coordinator to ensure consistent changes and provide hands-on support, as needed.

• Create and maintain a highly effective and efficient infrastructure using best practices and a continuous improvement mindset. Collaboratively set direction on performance improvement initiatives, designing and overseeing project plans, deliverable preparation, and stakeholder alignment to ensure successful execution of strategic and operational priorities.

• Collaborate with Service Lines Directors and Chief Administrators to oversee Service Lines colleagues responsible for supporting physician office day-to-day management.

• Develop improvement plans for offices and staff when needed to meet expectations in collaboration with Service Line Directors and Chief Administrators

• Serve as a liaison to the hospital to help streamline the patient experience, manage patient throughput more efficiently and support the full continuum of care

• Partner with Periop leadership on OR / SPU efficiency, optimization, and cost reduction efforts

• Serve as operational business partner supporting financial performance and reconciliation across partners.  Drive efficient resource allocation to meet organizational goals

• Work closely with the Project Development, Planning, Design and Construction Department on renovation/relocation projects and new construction to support the growing needs of the Services, ensuring that new space is created to support the vision and goals of the Services

• Maintain repository of service patient education, spearheading changes/additions when needed and communicating updates outward to relevant departments

• Roll out Interdisciplinary Initiatives within Department / Service Line with support of Manager and office staff

• Execution of any operational initiatives within Service Line with support from Manager (if applicable)

• Partner with Manager of Physician Onboarding and Service Line leadership to conduct regular follow-up with new physicians following practice opening, establishing an active partnership to ensure growth and success of physician offices

• Partner with Department Chair / Service Chief sand Chief Administrators on analysis of performance metrics, budgetary and service report

Administrative

• Lead planning, organization, and follow-up for service and committee meetings, partnering with chairs to set priorities and ensure accountability

• Represent the Service on hospital committees, project workgroups, and enterprise-wide initiatives

• Oversee and lead departmental and service line projects, ensuring alignment with hospital policies and standards for excellent care

• Coordinate schedules for residents, fellows, and attending physicians

• Collaborate with Chief Administrators on key communications, including Annual Reports, Program Descriptions, and Physician Evaluations

• Complete additional administrative tasks and projects as required

Market Growth, Outreach, and Strategic Alignment:

• Collaborate with Marketing, Strategy, and Commercial Growth teams to support market expansion, practice visibility, and capacity optimization across the collaborative

• Partner with Marketing on initiatives including media opportunities, website development, and printed collateral to promote service offerings and physician expertise

• Work closely with the Strategy team to analyze market data and identify trends, referral patterns, and areas for growth

• Support targeted community outreach efforts in partnership with Commercial Growth to reach patients where they are and enhance awareness of services

• Develop a deep understanding of the local and regional market to identify and advance outreach opportunities that support physician practice growth and patient access

Education:

• Promote and assist with development of educational programs for patients

• Ensure service meets goals relating to training and education

• Assist with management of academic calendar / conference schedule for service

• Function as a liaison between the service and HSS Education Department

• Development and distribution of communication materials

Requirements:

• Bachelor's degree required; Master’s degree (MBA, MHA, MPH or related) strongly preferred.

• Minimum 5-10 years progressive leadership experience in healthcare operations, including management of multiple teams or service lines within a hospital or health system.

• Demonstrated success in strategic planning, operational management, and financial oversight of complex clinical services.

• Strong analytical skills with experience interpreting complex data and driving performance improvements.

• Exceptional communication, interpersonal, and negotiation skills with the ability to build consensus and influence stakeholders at all levels.

• Highly developed critical thinking skills with the ability to find creative and innovative solutions to complex problems and issues

• Advanced proficiency in MS Office and familiarity with healthcare IT systems (e.g., scheduling software, EHR, timekeeping).

• Knowledge of healthcare regulatory requirements and quality standards.

• Ability to thrive in a fast-paced, dynamic environment while managing competing priorities.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

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