- Junior
- Bureau à Edinburgh
Temporary: 1 year contract - Maternity cover.
Salary: £12.81/hour
Applicants with current right to work in the UK
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
- Free night stays in our UK hotels (T&C Applies)
- Hotel discounts for your Friends and Family
- Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Birthday Bonus (Extra break on your birthday)
- Employee Assistance Program: support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Complimentary Staff meal
- Uniform provided
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system
- Process and input group, FIT and corporate reservations following hotel reservations policy
- Answer all calls promptly.
- Ensure all reservations are accurately actioned within the same working day.
- Date stamp and file processed reservations in the designated areas
- Clear past reservations from filing cabinets to be stored in box files each month.
- Take personal responsibility to ensure that all inquiries are addressed.
- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager.
- Assist in the preparation and checking of the rate manual.
- Check and update, as necessary, rates in the computer system.
- Adhere to rates published in the Rate Manual or rate advertisements.
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
- Any other duties assigned from time to time by the Department Manager/Supervisor
Your experience and skills include:
- Guest focused personality is essential
- Previous experience in reservations and/or reception
- Organisational skills
- Positive mindset and can do attitude
- Time management skills
Experience is an asset
- Prior experience working with Opera Cloud is valued
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus
