Associate Process Manager - PDM chez eClerx Services Ltd

Coimbatore | Full-time (FT) | Digital

Shift Timings – EMEA/US |Management Level – APM 
 He/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Associate Process Manager Role and responsibilities:

• Execute and manage large-scale data transformation projects, ensuring adherence to timelines and objectives.

• Oversee the organization, validation, and maintenance of product data across multiple platforms.

• Collaborate with cross-functional teams to streamline data workflows and enhance overall data quality.

• Ensure delivery of Client Key Performance Indicators (KPIs), including day-to-day service levels, customer experience, quality measures, and compliance measures.

• Generate innovative ideas to increase both productivity and quality.

• Set and review organizational/productivity objectives in line with the commercial contract.

Additional Responsibilities:

• Identify discrepancies and propose optimal solutions using logical, systematic, and sequential methodologies.

• Remain open-minded towards inputs and views from team members, effectively leading, controlling, and motivating groups towards company objectives.

• Be self-directed and proactive, seizing every opportunity to meet internal and external customer needs and achieve customer satisfaction.

• Audit processes, implement best practices and process improvements, and utilize available frameworks and tools to drive efficiency and effectiveness.

Qualifications and Education Requirements

• Basic: - BE. In Mechanical/Electrical/Electronics with 8+ years of experience 

• Preferred: - Experience in handling Master Data Management, Product data management/enrichment projects in any of the following industry domains - MRO, Core Electrical & Electronics, Plumbing, HVAC, Power Tools, Consumer Electronics, Office Stationary and PET products