- Professional
- Bureau à Pune
Perform the daily activities and operations of application support team.Work with vendors for 3rd level support and TMF Internal integrated teams and L2 support.Support the applications used in Digital platform team and meet the requests response and resolution within specified timelines.Sets priorities for self to ensure task completion, coordination of work activities with peers and Manager.Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.Follow ITIL processes along with TMF's best practices and guidelines.Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.Attend internal and vendor facing meetings as and when needed.Contribute to Application support document library.Liaise with TMF Internal IT team in gathering required information around applications.Perform the daily activities of business, technical or operations of support teamsAnalyze, design, and improve our application support processes.Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery.Flexible in working hours to support application users globally in rotational shifts.Utilize ITIL framework in day to day support activities.Understand client's need and priorities.Support and train new team members.
Postuler maintenant
