Information Security Engineer I - IAM Operations (Sailpoint IIQ) chez Svb

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Job Details:

Position Title:  Information Security Engineer I – IAM Operations

Career Level:  P1

Job Category: Associate

Role Type: Hybrid

Job Location: Bangalore

Value Preposition

“Come be part of a team that protects the First Citizens Bank family and its customers!”

About the Team:

The Identity and Access Management (IAM) Program supports end-to-end access management for all employees, contractors and the systems and applications to which access is granted.

Impact: (Job Summary/Why this Role Matters)

This position resides within the Cyber Security organization supporting the deployment, engineering and ongoing maintenance of the tools and the systems they utilize to keep the IAM program moving forward. This will be an individual contributor role reporting directly to the IAM Operations Manager.

Key Deliverables: (Duties and Responsibilities)

• Performs installation, configuration, implementation and troubleshooting of IAM services.
• Documents IAM runbook, playbooks, and administration tasks as appropriate.
• Interfaces with Application, IT, Infrastructure and Support teams for application integration and runtime issues to the IAM platform.
• Handles production change management per FCB policies.
• Provides primary Level 1 support on IAM issues.

Skills and Qualification (Functional and Technical Skills)

Functional Skills:

The ideal candidate will have a background with engineering and administration of the technologies listed below and be driven and can work under pressure to support quick turnarounds on deliverables. The candidate must have good soft skills to work across multiple teams and domains.

Technical/Business Skills:

• 3+ years’ experience supporting mission critical systems within an IT Engineering and Operations environment.
• 2+ years’ experience working with IAM tools (SailPoint IdentityIQ, PingFederate and RSA) in a regulated environment.
• 2+ years’ solid working experience with AD infrastructure tools
• 2+ years’ building or supporting Microsoft Windows Servers 2016/2019
• 2+ year’s building or supporting Linux Application Appliances/Servers
• Experience with Database Administration (Oracle, MSSQL).
• SailPoint IdentityIQ
  • Troubleshoot and resolve technical problems reported by end user or application team.
  • Document problem solutions in the company knowledge base.
  • Provide technical support to SailPoint and field personnel via multiple channels, including telephone, email, Microsoft team meetings, and ticketing system.
  • Lead the incident call with diverse stakeholder.
  • Apply and test fixes in Non-Prod, and Production environment.
  • Deep understanding of Joiner, Mover, and Leaver’s process
  • Hands-on experience on IAM reporting with SQL server as back end.
  • Experience with XML, SQL and a J2EE / Java EE 5 Application Server such as Tomcat
  • Understanding such as Identity Cubes, Connectors, Roles, Policies, and Access Certifications.
  •  Experience in Access Request and Approval Workflows
  • Experience in configuring Application, Rules, Workflows, custom tasks and connectors.
• Splunk (preferred)
  • Understand how create queries and alerts.
• Develop PowerShell scripts to automate manual functions or to perform queries.
• Active Directory/LDAP administration and support
• Expertise with MFA authentication mechanisms (e.g.,RSA, PingID)
• ITIL familiarity or certification highly desired
• IT Security or IT Operations experience within a Financial Services industry highly preferred

Relationships & Collaboration

Ability to collaborate with others in a respectful and empathetic way is an absolute must-have.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.