Field Technical Service Executive chez Apollo Tyres Limited

Apollo Tyres Ltd is an international tyremanufacturer and the leading tyre brand in India. The company has multiplemanufacturing units in India and a unit each in The Netherlands and Hungary.The company markets its products under its two global brands – Apollo and Vredestein,and its products are available in over 100 countries through a vast network ofbranded, exclusive and multi-product outlets.

Job Title: Field Technical Service Executive
Location: Calicut
Reports to (Position): Regional Field Technical Manager
Department/Function:

Major Responsibilities: 
1. Claim and complaint management
2. Product feedback to R&D and Sales
3. Demand Generation Activities
4. Training – of internal and external staff
5. Market Intelligence – current practices by the competition, latest trends in customer service and customer experience
6. Implementation of Marketing and Service Initiatives
7. Sales support – support sales team in timely customer complain resolution, sales generation through customer activities etc
Skills: 
1. Awareness of Sales Processes and Systems                                                      
2. Knowledge of market assessment/ demand estimation techniques                       
3. Knowledge of mechanisms for brand building, marketing communication and promotional activities
4. Product Knowledge   
Relevant Experience: 
4-6 years
Education Qualification(s): 
B.Tech