Care Coordinator - Vascular & Interventional Experts chez Infinite Health Collaborative (i-Health)

The Care Coordinator will support the clinic and physician care team by providing administrative and patient care services.

This is a full-time position working M-F from 7:30 am - 4:00 pm primarily out of our Woodbury clinic, but may also provide support in Edina.

Vascular & Interventional Experts is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Provide communication and liaison between providers and patients
• Screen all patient calls and respond to patient in a timely manner.
• Accurately and efficiently schedule new and existing patients’ clinical appointments, imaging, consults, and any other tests ordered by physician. Process orders accordingly.
• Verify and document insurance information as defined by current business practices
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Contact insurance companies for coverage of benefits and retrieval of pre-certification for diagnostic tests, surgery, etc.
• Coordinate the transmission and acquisition of patient records
• Maintain Physician schedule, communicating changes appropriately
• Additional functions may include:
  • Assist in clinic with rooming, etc.
  • Assist physician with legal practice, etc.
  • Provide backup to Patient Services Representative
• Any and all other duties as assigned

Education and Experience Requirements:

• High school diploma/GED or equivalent
• Administrative or medical office experience preferred
• Medical terminology knowledge strongly preferred
• Transcription experience, where applicable
• Customer service experience

Benefits & Compensation:  

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours 
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office/surgery center setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. 
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.