Client Advisor - Margiela Munich (Munich, DE) chez OTB Group – Only The Brave – OTB Group

A one-of-a-kind company in the industry interpreting the identity of each of the brands in its portfolio.
With thirty years of experience, which started with Diesel Kid and grew with the junior line of Dsquared2, Marni Kids and most recent N21 Kid fashion brand, Brave Kid has become a global leader in the childrenswear market, capable of interpreting each brand’s unique identity, and transforming it into high-quality collections.
 
Thanks to a structure based primarily on highly qualified specialists, particularly in design and product development, Brave Kid promotes and respects the uniqueness of each brand, transforming it in junior collections that reflect it, and at the same time providing its partners an incredible know-how in distribution and, more broadly, in the worldwide kidswear market.
 
The brands produced and sold by Brave Kid are distributed in over 50 countries and 1,000 points of sale in key department stores and leading specialized stores across Europe, America and Asia.
Already counting on a strong wholesale distribution base, the company is studying the retail development of some of the brands it manages, to further establish their presence and visibility all around the world.
 

As a Client Advisor, you will be the brand ambassador, representing the essence of the company and delivering exceptional service to our distinguished clientele. This role requires exceptional communication skills, a strong sales mindset, and the ability to foster lasting relationships with clients.

Job responsibilities and activities

Directly reporting to Store manager, the Client advisor has the following main responsibilities:

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Skills and experience

• You can build long-term, successful relationships with all types of clients around the world.
• You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
• excellent communication.
• You are proactive in driving commercial performance.
• You are skilled at cross-selling across all product categories.
• You are versatile, with a passion for challenges.
• English is Mandatory.
• Italian is a plus

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