VA - Site Administrator chez SHAWNTECH COMMUNICATIONS INC

Description

The role of the Site Administrator outlined in this job description is a role requiring administrative knowledge to complete day-to-day work activities in the Virginia Department of Corrections (VADOC) Headquarters. This position requires an individual that has strong data entry and some technical knowledge and skillsets. The incumbent must have customer service experience to address phone calls and email correspondence from both internal and external customers. The incumbent will be the first point of contact for inmates and DOC staff with a variety of questions pertaining to inmate communication applications as well as providing training to DOC staff.

Key Responsibilities

• Handle inmate pin number inquiries
• Respond to questions concerning inmate communications issues
• Investigate possible blocked number issues
• Receiving and responding to inmate questions via audio and digital message (do not speak directly to inmates)
• Open and close trouble tickets
• Process incoming and outgoing documents to multiple facilities by scanning and emailing
• Create inmate record and inmate pin number in PIN database
• Verify attorney phone numbers
• Assist DOC staff in setting up new user accounts for the inmate communication systems
• Assist DOC staff in providing reports and downloading recorded files for investigations
• Additional duties and responsibilities as assigned

Qualifications

Education & Experience Requirements

• 1-3 years of office experience required.
• Basic writing, organizational and oral communication skills required.
• High accuracy in data entry skills.
• Must possess the ability to adapt to the company culture and remote team dynamics.
• Must have the ability to work with minimal supervision.
• Must have a good attendance record.
• Must have a clean driving record and reliable means of transportation. Background checks and drug screening are mandatory for this position.

Working Conditions

Office Building. Potential for occasional work in a correctional facility.

Position Skills

• Effective and pleasant communicator with all levels of management
• Proficient in Microsoft Office (Word, Excel, Power Point and Outlook)
• Ability to type 50 WPM.
• Ability to work in a fast-paced, multi-tasking environment.
• Ability to take on special projects with minimal direction and supervision.
• Strong organizational skills and attention to detail
• Good problem analysis and solving skills.
• Manage delicate situations in a professional, productive manner.
• Team player attitude