Engraving Tech II chez BG Products Inc.

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Job Purpose

As the Engraving Technician II will assist the Engraving Manager in fabricating labeling, signage, recognition and personalization items for BG-Engraving and BG-Masterworks. They will perform in a fast paced, detail-oriented environment, ensuring customer satisfaction and high-quality output.

Duties & Responsibilities

• Adhere to company policies and present a professional, positive attitude at all times.

• Use design software to create or modify engraving items.

• Set up, program, and operate all necessary equipment including rotary engravers, CO2 and Fiber laser engravers, and digital printers.

• Set-up new customers and leads into CRM system using various software programs.

• Lead projects on New or Existing Clients’ work orders from start to finish with strong customer and technical service.

• Identify, report, and recommend corrective action for any non-conformance on inventory/supply, pre-production and production runs that do not meet internal and/or external standards.

• Clean/deburr labels as needed.

• Perform light maintenance on equipment for preventive maintenance, replace consumables, and minor repair / replacement of worn or broken parts.

• Count and stock finished parts as well as perform inventory counts when needed.

• Review work orders to ensure work is performed according to specifications.

• Identify and recommend new processes necessary, such as new jig design, for new product offerings or to optimize existing product processes for quality or efficiency.

• Provide superior quality customer service and communication.

• Perform and communicate well with others in a team environment.

• Operate, maintain and clean Engraving machinery and equipment.

• Maintain a work area that is always “tour ready”.

• Professionally interact with customers via phone, email and in person.

• Other duties as assigned.

Qualifications

? • High school diploma or equivalent preferred.

• Working knowledge of Microsoft Office preferred.

• 2 - 4 years of Experience in Engraving, Recognition and/or Promotional Products fields preferred.

• Experience with graphic design/CAD software a plus.

• Experience operating or programming CNC equipment a plus.

• Knowledge of Gravostyle and CorelDraw software preferred.

• Knowledge of Trotec Job Control Software and Mimaki Rasterlink RIP software preferred.

• Knowledge of Adobe Illustrator, Inkscape, Apache Open Office Draw or Libre Office Draw a plus.

• Knowledge of QuickBase, Salesforce, or HubSpot preferred.

• On-the-job training will be provided for specific job assignments.