Seasonal Customer Service Specialist chez Go! Retail Group

Description

Job Title: Seasonal Customer Service Specialist

Department: Ecommerce Contact Center

Reports To: Ecommerce Contact Center Manager

ABOUT US:

Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, NIQUEA.D, Snoozimals and Tiny Headed Kingdom.  

We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers. 

Go! Retail Group boasts an admirably stable workforce, with many employees having more 

than 10 years of tenure. For more information on our company, visit www.goretailgroup.com. 

Our Values: 

We are a family-owned business and believe in operating responsibly and with heart. 

Our values are the foundation to our business.

• Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team.
• Integrity and transparency: How we show up in everything we do matters to us.
• Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems.
• Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging.

Overview:

Do you like talking with customers and solving problems? Are you looking for a seasonal position that lasts through the holidays? 

Our Seasonal Customer Service Specialists provide customer support via phone, email, and chat throughout the upcoming holiday season.  Paid training classes for these seasonal positions start in August and extend through early November.

Our current open hours are Monday-Friday 8am-5pm. We extend our hours for the holidays, late-November through early January, to Monday- Saturday 8am-5:30pm. Hours scheduled are based on skill, tenure, and business need. This position offers working onsite at our corporate offices at 6411 Burleson Road in Austin TX OR working from home full-time. Eligible candidates must be within the greater Austin area as equipment needs to be picked-up and returned in person.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create great customer experiences 
• Assist customers via assigned channels with order assistance and other inquiries. Phones are mandatory and our primary channel of contact.
• Maintain and grow knowledge of products, promotions, and sales techniques to increase customer satisfaction and sales
• Support the mission statement and core values (commitment, integrity, openness) of Go Retail Group

Requirements

Required Qualifications:

• Positive attitude 
• Productive, professional and courteous manner
• Strong written and verbal communication, including excellent grammar
• Demonstrated computer skills, including comfort with Microsoft office & ability to type at least 35 WPM
• Ability to accomplish tasks in the most timely and efficient manner
• Multi-tasking, problem solving and organizational skills
• Openness to receiving frequent feedback and incorporating it into daily work
• If  working from home, high-speed internet via ethernet cable connection and a quiet space to work from home

Preferred Qualifications:

• At least 6 months contact center experience

This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.