Service Coordinator chez Encore Electric, Inc.

Compensation for this role: $25.00 to $30.00

General Responsibilities

• Maintain open communication lines with all working relationships

• Follow up to ensure items for which the job is accountable are performed

• Earn and maintain customer trust

• Uphold the core values of the organization

• Work well with others to accomplish the mission of the organization

Specific Responsibilities

• Provide excellent customer service through communication, scheduling and follow-through in line with core values of the organization

• Coordinate schedule for service electricians and ensure provision required items to perform their role

• Own and execute administrative tasks and event duties for the service department

Work Order Processing

• Answer calls from customers on service line

• Create work orders received from service line or pass information to Account Managers

• Evaluate new work orders for completion and accuracy

• Track deadlines and communicate with customers to schedule work in timely manner

• Maintain scheduling board, run weekly scheduling meeting, and input assignments

• Review previous day’s assignment statuses and notes, and coordinate any outstanding items with Supervisors or Service Technicians, or move to billing status

• Answer calls from Service Technicians

• Check and escalate or action internal feedback on daily basis

• Update customer contact information as necessary

• Maintain multiple customer portals 

• Order material, equipment, or subcontracting from vendors and coordinate delivery

• Uphold Service Pledge and Work Order Process

Coordination and support to Service Electricians

• Process departmental onboarding and offboarding of technicians and apprentices

• Make updates to accounts for Field Connect, Encore store, etc.

• Create and maintain new van binders as needed

• Assign/request repairs for cell phones, iPads and their software

• Maintain Service Technician uniform inventory

• Assist with vehicle fleet management assignments and spare van coordination

• Create or edit and print panel schedules as requested

Record management and administrative needs

• Create and update department documents and records

• Process, record and audit PTO requests for the department

• Create on-call schedule and coordinate updates with on-call service

• Miscellaneous office administration to support the department

Event planning

• Plan weekly and monthly meetings, including calendar invitations, room reservations, and catering

• Request and make arrangements for safety, iPad, or other training as required

• Plan and host annual department events

• Plan quarterly office birthday celebrations, and send cards to field personnel

• Coordinate with Account Managers the distribution of holiday gifts and cards to customers

Other duties as may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

• Scheduling coordination

• Spectrum or FieldConnect Software, but not required

• Microsoft Office products, specifically, Outlook, PowerPoint, and Excel

• Soft skills and high emotional intelligence/control

Skill in:

• Providing exemplary customer service

• Scheduling and directing people

• Anticipating needs of service department from a coordination standpoint

• Decision making, prioritizing service requests, and making quick judgements

• Time management, problem solving, multitasking, forward thinking

• Adapting to new and changing requirements, environments, and/or information

• Estimating resources needed to complete required tasks

• Business writing; effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding

• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees

• Organizing work to accomplish tasks; prioritizing and reprioritizing to meet job needs

Ability to:

• Think outside the box

• Approach work with highly organized mindset

• Track numbers and data

• Stay focused in a high stress environment

• Be a Team Player

• Work well under pressure

REQUIREMENTS:

Previous experience in customer service, scheduling, or other coordination/administrative work will be highly regarded. High School Diploma Required. 

Benefits of this role:  

• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.
• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore’s in house training program.

Applications will close for this position on:   October 15, 2025 or until the role has been filled.  

For questions regarding this role, please contact: [email protected] 

To request an accommodation during the application process, please contact [email protected]. 

Encore Electric, Inc. is an EOE, including disability/vets.