IT Administrator chez Yaskawa

Administer and maintain Google Email and messaging systems, Cisco-based telecommunications and unified communications infrastructure and Microsoft products. Manage all IT equipment lease agreements, other IT-related contracts including software licenses, hardware purchases, cloud services, and vendor agreements.         

Demonstrates and utilizes comprehensive expertise within a specific area of specialization; undertakes assignments demanding originality and creativity; exercises significant independence in actions or decisions without requiring supervisory approval.   

Email, Messaging and Collaboration

• Administer, configure, and maintain email platforms (e.g., Microsoft Exchange, Office 365, Google Workspace)
• Ensure the reliable operation, performance, and integrity of email services, while also providing advanced technical support and enforcing compliance policies.
• Perform routine maintenance, Monitor for security threats, investigate incidents, and respond to email-related breaches. Diagnose and resolve any email delivery and routing problems.
• Manage collaboration tools like Microsoft Teams, Google Meet, or other platforms.

IP Telephony

• Administer and maintain Cisco Unified Communications Manager.
• Manage IP phone user accounts, including adding, modifying, and removing users. This includes assigning phone numbers, extensions, voicemail settings, and ensuring user authentication.
• Diagnose and resolve a wide range of issues related to IP phones, softphones, gateways, call routing, and voicemail. Monitor system performance and conduct routine maintenance to ensure optimal operation.
• Coordinate with external vendors and service providers for new numbers, porting requests etc.

Qualifications

• Applicable college degree preferred, or equivalent related work experience
• 3-5+ years of IT Administration experience
• Proven, hands-on experience with a major email platform (Google Workspace or Microsoft 365)
• Experience in a voice, network, or unified communications role with a focus on Cisco products
• Strong understanding of email protocols (SMTP, POP3, IMAP) and DNS records (MX, SPF, DKIM, DMARC)
• Familiarity with email security concepts like anti-spam, anti-phishing, and anti-malware technologies
• Proven experience with Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection. Strong knowledge of VoIP protocols (e.g., SIP, H.323, SCCP)
• Proficient in verbal and written communication skills with all levels of employees
• Must possess strong diagnostic abilities and be a highly organized, detail-oriented individual with a solid understanding of IT fundamentals and a customer-service-oriented mindset individual