FranConnect System Manager chez Nothing Bundt Cakes

Position Summary

The FranConnect System Manager is responsible for overseeing all aspects of FranConnect system management, optimization, and reporting to support Nothing Bundt Cakes’ New Bakery Opening & Development (NBO) team. This role ensures that data is accurate, reporting is insightful, and system functionality is fully leveraged to streamline the bakery opening process, enhance decision-making, and drive scalable growth across the brand.

Accountabilities/Duties:

System Management & Optimization

• Serve as the primary system administrator for FranConnect, ensuring ongoing configuration, maintenance, and enhancements to meet the evolving needs of the business.
• Partner with cross-functional teams (Development, Real Estate, Construction, Technology, Operations, and Finance) to optimize workflows within FranConnect.
• Manage user access, permissions, and role-based security across the system.
• Evaluate and implement system upgrades, new modules, and integrations to maximize efficiency and controls.

Data Integrity & Analytics

• Oversee all data governance within FranConnect, ensuring accuracy, consistency, and completeness of records.
• Develop and maintain data validation processes to ensure quality standards both for FranConnect integrity as well as how it impacts data in downstream ERP and BI systems.
• Monitor system usage and provide insights into adoption, compliance, and performance metrics.

Reporting & Insights

• Build and maintain dashboards, automated reports, and data visualizations to track New Bakery Opening (NBO) performance metrics.
• Deliver actionable insights and analytics to leadership to support strategic decision-making and pipeline forecasting.
• Create ad hoc and recurring reports for franchise partners, support center leadership, and cross-functional stakeholders.

Training & Support

• Provide ongoing training and support to system users to ensure adoption and proficiency.
• Develop user guides, standard operating procedures (SOPs), and job aids for FranConnect workflows.
• Act as the primary point of contact for troubleshooting and issue resolution.

Core Values/Leadership Competencies:

• Servant’s Heart
  • Developer of people
  • Vision casting
  • Leads by example
• Spirit of a Champion
  • Exhibits extreme ownership – 100/0! Mentality – 100% responsibility and zero excuses!
  • Excellence driven, desires feedback and improvement
  • Exhibits sound judgment
• Genuine Connections
  • Intensely collaborative
  • Professional with the ability to influence at all levels
  • Communicates often and openly

Skills and Abilities:

• Excellent organizational and project management skills; ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical thinking skills.
• Ability to communicate complex technical concepts in clear, business-friendly terms.
• Collaborative, detail-oriented, and highly proactive.

Success Metrics

• Improved system adoption and user satisfaction across NBO and related teams.
• Timely, accurate, and actionable reporting that supports bakery opening timelines.
• Reduction in errors or inconsistencies within FranConnect data.
• Streamlined workflows that reduce administrative burden and accelerate new bakery openings.

Education/Certifications and Work Experience Requirements:

• Bachelor’s degree in Business, Information Systems, Analytics, or related field preferred.
• 3–5 years of experience in system administration, CRM/ERP management, or business analytics (FranConnect experience strongly preferred).
• Experience in franchising, QSR, retail, or multi-unit business environments is a plus.
• Strong technical proficiency with FranConnect (or similar CRM/Franchise Management platforms).
• Advanced data analysis and reporting skills; proficiency with Excel, SQL, or BI tools (Power BI, Tableau).

Why Nothing Bundt Cakes? 

We offer a competitive benefits package including medical/dental/vision insurance, employee life insurance, unlimited PTO, paid holidays, 401(k), and cake and Bundtwear allowances.  Every team member working at the Support Center is eligible for an annual bonus potential.  We provide a casual and collaborative work environment with a focus on increasing your wellbeing through company events, celebrations, and regular volunteer opportunities.