Reception Assistant (Part-time) Staff Pool chez Houston Community College System

SUMMARY

Operate multi-line telephone system to relay incoming and intra-system telephone calls.  Provide information and directions to callers and visitors in an efficient and courteous manner.  Communicate with a culturally diverse population.  Under direct supervision, perform basic front office duties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned. 

1. Answer and transfer telephone calls, handling multiple lines;
2. Expedite phone calls by giving clear, concise, specific information;
3. Provide excellent customer service to all callers and visitors;
4. Provide current and correct information to visitors and callers;
5. Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department;
6. Greet visitors and directs them to appropriate personnel or department; and
7. Maintain and update phone list for college offices and departments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above.  The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

 

EDUCATION

High school diploma or equivalent required.

 

EXPERIENCE

One (1) year of related experience required; two (2) years preferred.

       

Prefer switchboard experience.

 

KNOWLEDGE, SKILLS AND ABILITIES

1. Excellent communication skills, including phone skills;
2. Knowledge of schedule, catalog, events, calendar and other college/system events and activities;
3. Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.;
4. Ability to listen and to understand oral communication;
5. Customer service skills; and
6. Neat personal appearance.

 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

 

This job description may be revised upon development of other duties and changes in responsibilities.

 

%3Cdiv class=%22readOnlyFrame%22%3E%0A%3Cdiv%3E%0A%3Cdiv%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; background: white;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EThe Organization%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EHouston Community College (HCC) is composed of 14%26nbsp;Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country%26rsquo;s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; background: white;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EThe Team%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Cbr%3EPlay a central role at HCC as you keep our everyday operations running like clockwork. You%26rsquo;ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you%26rsquo;ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; background: white;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; background: white; mso-font-kerning: 0pt; mso-ligatures: none;%22%3ELocation%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; background: white; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EHouston is a city with limitless possibilities:%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cul style=%22margin-top: 0in;%22 type=%22disc%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; background: white; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EFourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City%26rsquo;s 55.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; background: white; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EApproximately 145 languages are spoken here.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; background: white; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EOverall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; background: white; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EHouston is a major-league sports town, and don%26rsquo;t forget the annual Houston Livestock Show %26amp; Rodeo.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; background: white; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EThe weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; background: white; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EWorld-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation%26rsquo;s top institutions.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EWith over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston%26rsquo;s cultural scene.%3Cspan style=%22background: white;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; mso-list: l0 level1 lfo1; tab-stops: list .5in; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; background: white; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EHouston is the%26nbsp;Culture %26amp; Culinary Capital of Texas%26nbsp;with more than 7,500 restaurants and eating establishments covering 60+ cuisines.%26nbsp;%26nbsp;%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22mso-add-space: auto; line-height: normal; background: white; margin: 0in 0in 0in .5in;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; background: white; mso-font-kerning: 0pt; mso-ligatures: none;%22%3EIf this sounds like the role for you and you%26rsquo;re ready to join an amazing team, please apply right away.%26nbsp;%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 107%;%22%3EEEO Statement%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 107%;%22%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22line-height: 107%;%22%3EHouston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran%26rsquo;s status.%26nbsp; The following person has been designated to handle inquiries regarding the non-discrimination policies:%3Cb%3E%26nbsp;%3C/b%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 107%;%22%3ESandra Jacobson, Interim Director EEO/Compliance/Title IX Coordinator%3Cbr%3EOffice of Equal Opportunity and Title IX%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 107%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 107%;%22%3EPO Box 667517%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 107%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 107%;%22%3EHouston TX, 77266%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 107%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cb%3E%3Cspan style=%22line-height: 107%;%22%3E713 718.8271 or%26nbsp;%3C/span%3E%3C/b%3E%3Ca href=%22mailto:[email protected]%22 title=%22mailto:[email protected]%22%3E%3Cspan style=%22line-height: 107%;%22%[email protected]%3C/span%3E%3C/a%3E%3Cspan style=%22line-height: 107%;%22%3E%26nbsp;%3Cb%3E%26nbsp;%26nbsp;%3C/b%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22line-height: 107%;%22%3EHCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment%26nbsp;that encourages involvement, innovation, and creativity.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 12.0pt; line-height: 107%;%22%3E%3Cspan style=%22font-size: 12px;%22%3EIndividuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; margin-top: 0in; mso-margin-bottom-alt: 8.0pt; mso-margin-top-alt: 0in; mso-add-space: auto; line-height: normal; background: white;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-font-kerning: 0pt; mso-ligatures: none;%22%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3C/div%3E%0A%3C/div%3E%0A%3C/div%3E Postuler maintenant