- Senior
We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.
Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.
At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!
Why You Will Love this Job:
Do you have a strong desire to grow and cultivate relationships while providing post-sales support to a variety of diverse end-users? Do you enjoy a position that provides an opportunity to grow and develop your skills and knowledge while supporting a loyal Dealer network to do the same? Kohler Company’s Residential and Power Products business is looking for talented individuals to join our team and help shape the future of the residential and light commercial power generation markets.
The Aftermarket Services Manager, Regional role provides after-sale service support to Kohler Residential & Power Products customers primarily in, but not limited to, the residential markets. This support may include technical troubleshooting, technical information assistance, application data, warranty processing assistance, aftermarket development and distributor/dealer training.
This remote home-office based position will be on the West Coast, preferably California or Nevada.
Specific Requirements:
Service & Installation Support
Coordinate, coach, and develop distributor/dealer channels on technology, service, and installation procedures
Implement aftermarket development strategies and approve dealer technical prequalification submissions
Execute programs and metrics to measure dealer service and parts performance
Conduct regular channel visits to support aftermarket growth, training, and certification
Support Residential and Power Products training initiatives
Technical Support
Provide technical guidance to distributor/dealer technicians via phone, email, and field visits on generator maintenance, repair, and operation
Assist Sales and Technical Services during product launches and escalations to ensure customer satisfaction
Deliver rapid onsite support for high-profile quality issues
Support pilot and production genset field analysis for NPD and product improvement programs
Provide backup support for Technical Services call center as needed
Advise Sales Administration on parts interpretation and repair lists
Reporting & Strategy Execution
Generate weekly field reports and custom monthly reports for cross-functional teams
Ensure aftermarket goals and service-related sales targets are met
Collaborate with internal teams to develop service parts, contracts, warranties, and accessory programs
Aftermarket Development
Manage aftermarket strategy for assigned distribution channels
Drive market penetration through creative programs and support parts sales
Collect and analyze competitive data to maintain industry-leading programs
Conduct service certification analysis and audits
Support serviceability audits for NPD programs to reduce ownership costs and improve maintenance efficiency
Travel & Planning
Develop and manage travel plans aligned with company policies and cost controls
Project Work & Collaboration
Participate in assigned projects and initiatives
Maintain frequent contact with internal departments (Technical Services, Production, Sales, Engineering, Inspection, Parts Marketing, Technical Publications, Sales Administration)
Provide ongoing technical assistance to Area Sales Managers, Account Executives, distributors, dealers, OEMs, and customers via phone and correspondence
Requirements:
Bachelor’s degree in Business, Engineering, Marketing, or a related field preferred OR a minimum of 3+ years of experience in a relevant industry will also qualify
Effective written and oral communication (required)
Computer and Microsoft Office Suite proficiency (required)
Ability to present to groups (required)
Installation, operation, maintenance, or repair of automatic transfer switches, generators, or other power distribution equipment (preferred)
A thorough understanding of AC electrical principles and the ability to effectively troubleshoot and resolve electrical and mechanical problems, and coach others to do the same (preferred)
Dealership development (preferred)
Military experience (preferred)
Alternate experience that will be considered in place of preferred experience:
Project, Program, or Product management backgrounds
Mobile construction, agricultural, or similar OEM support experience
Engineering backgrounds
Business development
Training development and delivery
New Product Development backgrounds
Ability to travel for business 30% to 50% of the time
Territory may cover approximately 1–3 states or provinces, and most travel occurs during business hours
Travel includes visits to distributors, dealers, company locations, training events, and local trade shows
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.
In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact [email protected]. Rehlko is an equal opportunity/affirmative action employer.
Our Values
Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day
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