Solutions Associate chez Bob Jones University Press

ABOUT BJU PRESS & THE ROLE:

Vision: We want Christian education to be transformational in the lives of students as they grow in their faith and knowledge of our Savior, Jesus Christ.

Mission: We produce transformational products and services for Christian educators.

Brand Promise: We empower educators to prepare students to live in light of eternity.

About the Team: The Solutions team seeks to support the mission of BJU Press by providing resolution and support for various order issues

Role Summary: As a Solutions Associate  at BJU Press, the ideal candidate will play a supporting role on the Solutions team by…

• Answer inbound calls and emails related to order issues
• Conducts outbound calls related to order issues
• Provide resolutions to customer inquiries regarding exchanges, returns, issues
• Communicate effectively with customers and territory managers

KEY RESPONSIBILITIES (Outline specific functions and responsibilities for the role.):  The Solutions Associate  will…

• Communicate with customer - eligibility , refund timelines and any issues with returned items
• Provide necessary labels to ensure proper return for qualified orders
• Create claims with shipping provider when necessary
• Maintain email log for incoming urgent requests
• Ensure compliance with company policies are in place
• Maintain accurate records for all return requests and related transactions

SKILLS AND ATTRIBUTES NEEDED TO SUCCEED IN THIS ROLE:

• Strong communication and interpersonal skills
• Experience in customer service returns
• Proficiency with Microsoft systems and office software
• Demonstrates patience and empathy along with an analytical, problem-solving mindset
• Strong team player

REQUIRED QUALIFICATIONS:

• Associate degree or 2 year related experience equivalent
• Knowledge of call center practices
• Strong verbal and written skills
• Flexibility to switch tasks when needed
• Ability to work independently
• Organizational skills and accuracy with details

COMPUTER SKILLS:

• Excel
• Word
• Outlook
• SharePoint
• Teams
• Microsoft D365

An applicant must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc.  Employees are expected to maintain a conservative lifestyle and support Bob Jones University’s positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., (https://www.bju.edu/about/positions.php). Employees are to be active members of a local Bible believing church which holds orthodox theology.  Applicants must be committed to providing students an excellent, world-class education from a biblical worldview.

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