General Clerk III - (Firearms) Coding & Quality Support - Night Shift (5154) chez Eagle Harbor, LLC

Eagle Harbor, LLC, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a General Clerk III with excellent customer service skills to join our Team in Martinsburg, WV.

Responsibilities: 

• Review and interpret firearm information located on ATF forms and reports in order to assign the correct FTS combination of codes to each firearm listed

• Develop a strong relationship with firearm serialization including manufacturer, caliber, type and model and the correct combinations

• Identify and evaluate issues and / or problems and determine appropriate action to resolve, or escalate as needed

• Execute approved detailed processes for assigned work area with a high degree of understanding, specifically related to the functions of the Firearms Tracing System, and application.

• Develop good computer skills including accurate use of keyboard, skills with various computer programs and databases used in the work processes including familiarity with some applications such as eTowrs, FTS, FLS, FID, ECM, Discover and Microsoft Office Suite applications and accessing and utilizing web browsers to conduct simple inquiries and searches

• Developing communication skills to improve interaction with Federal Firearms Licensees, law enforcement agencies and various using a variety of contact methods. Contact methods may include inbound and outbound voice, electronic mail, and facsimile transmissions.

• Ability to employ fact finding and investigative techniques to gather and apply information

• Accurately documenting communication details in an arranged, organized manner to include date and time of communication, person with whom contact was made if applicable, and follow-up information or results

• Accurately and efficiently updating information received as a result on contact.

• Meet or exceed the established production and quality matrix goals for assigned work area

• Managing workload based on and in accordance with appropriate time zone areas

• Performing other tasks as needed and directed to ensure team goals are met including, but not limited to, administrative tasks such as performance tracking and reporting

• May be directed to assist in other same labor category tasks outside of current team

Requirements:

• Ability to apply experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting items to be entered from a variety of documented sources

• Exhibit good computer skills including accurate use of keyboard, familiarity with basic Microsoft Office applications and accessing and utilizing web browsers to conduct simple inquiries

• Experience in performing work with a strong sense of attention to detail and accuracy

• Work with minimal supervision and manage time to efficiently complete actions within acceptable service and accuracy levels

• Ability to apply good judgment in selecting, applying and adapting appropriate work related material in all formats that follow a broad range of principles, concepts and practices. May include the ability to recognize patterns to focus the search and make independent decisions about when to move from one search technique to another or from one records / dataset to another, interpret and select information to be prepped, imaged or entered from the variety of sources 

• Identify and submit potential problems to appropriate levels of management

• Willingness to work as a team player

• Duties as assigned by Supervisor to meet contract requirements, including directing and training of same or lower-level staff

• Good oral and written communication skills

• Strong sense of Customer Service

• Ability to accurately record and report production numbers

• Ability to perform frequent and repetitive motions using fingers, hands, wrists and arms

• Ability to occasionally lift up to 40 pounds

Education & Specialized Experience

• High school diploma or general education degree (GED)

• Ninety days in current position; knowledge of firearm manufacturers and combinations (type, caliber and model) is highly preferred, data entry experience preferred

• Some telephonic customer service skills preferred including, but not limited to, ability to fax, scan, file and distribute incoming documents, excellent telephone etiquette to include answering in-coming calls and placing out-going calls as well as resolving the call to include, but  not limited to, taking messages, transferring the caller to voice mail or transferring the caller

• Passing test score if typing test was required in previous position

Shift Requirement/Opening: 3 - 11:30pm

Position located in Martinsburg, WV

Apply at: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=69&rid=5154  

VEVRAA Federal Contractor

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.